Ratings based on 22 Verified Reviews
4.0 Room cleanliness
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Good location for transport near main station. Nice if a little small room. Building itself a bit sad. Check in process could have been easier and clearer (had to email copies of IDs of both people staying to get a code). Owners did not provide the Basel Card as is normal in Basel and I had to go to Tourist Info to get it. It should just be sent with the booking.
by A verified traveler
Smooth, easy stay
Posted 31 Jul 2024 on HotelsThe communication from the property was perfect. Every door (outside, room, pool, laundry, fitness, ...) is controlled by your code. It's quite brilliant!
by A verified traveler
Posted 23 Apr 2024 on Hotels
by A verified traveler
Posted 15 Apr 2024
It was close to the tram station
by A verified traveler
Poor services and dirty
Posted 6 Jan 2024 on HotelsI was supposed to receive an email 24 hrs before checking for the checking instructions, i never received it. When i got the place there was nobody there to help us out. There’s no front desk.We had to call a phone number that is posted on the front door multiple times to get my access code. Several hrs later I received the email and the code wasnt working i had to call back again. When i finally was able to get in the studio the place was not clean, there was dust everywhere the floor was dirty, the curtains, the walls had stains and the comforters was dirty. There was no one in the premises to help us out. Very disappointed, its a shame because is located in a place close to the SBB and to far from the city center.
Comment from Hotel Management
10 Jan 2024 by VISIONAPARTMENTS team, Hotel Management
Dear Rosanna, Thank you for taking time to leave a review. We are happy to hear that you've enjoyed the location! Also, we are sorry that your stay didn't fully meet your expectations. Access codes, and check-in instructions are sent at the day of check-in, not 24h before check-in. We are sorry that the code wasn't working at first, although we are happy, that our Customer Service was able to help you. We are always trying to provide our guests with the highest cleaning standards possible, so we are very sorry that this time it wasn't ideal. Hope that we will be able to provide you with the best possible experience during your future bookings. Your VISIONAPARTENTS team.
by A verified traveler from Hamilton
Posted 14 Oct 2023
Room was modern with good amenities. Properties was a short walk from the train station. Check-in was a bit concerning (submit passport and other details in advance and receive key code before arrival) as there was no check-in at the property but all worked well. Basel card (transport and discount card) was waiting for us in our room. Would choose to stay here again.
by A verified traveler
Poor communication and customer care
Posted 25 Sep 2023 on HotelsPoor communication
Never received emails/ codes etc
Had to wait 2 hours
Room great but TV not working (most channels blank or no signal)
Then not aloud to have late checkout
by A verified traveler
Was willing to waste my money to leave early!
Posted 28 Aug 2023 on HotelsMy stay was awful; I wound up leaving early. The room had zero fan and air movement; I traveled in June, and it was pretty warm. I knew there would be no AC but imagined that I could have an open window and a fan. Unfortunately, the hotel was window cleaning while I was there - there was a sign indicating this would be happening, but it continued two days PAST the end date. Two mornings in a row, I got an early knock at my door to close my window for cleaning. Being jet-lagged and not sleeping well anyway (due to the heat and general discomfort of the room), I found this wake-up call ENORMOUSLY frustrating. I attempted to get a refund for my last night so that I could go someplace else and get a good night of sleep, and they refused it and told Hotels.com that there was no work going on. Even after I sent photos of the window cleaners right outside of my window that morning, they wouldn't budge. Will never, ever go back or recommend this place (and that's a shame as I am a business traveler and this place would have been wonderful if not for the terrible ventilation and stagnant air in the room when you're forced to sleep with your windows closed for the window cleaning that wasn't supposed to be happening!)
