Ratings based on 369 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Great location and hotel.
by A verified traveler from Te Puke
Posted 10 Sep 2024
It was a nice property with very helpful staff. Well maintained. The coffee machine in the lobby was fantastic and convenient. The only downside was the heat in our room. There is no Aircon. We opened the window and turned on the fan but it was still to hot.
Comment from Hotel Management
14 Sep 2024 by Carolina Sosa Correa Assistant FrontOffice Manager, Hotel Management
Dear Peter,thank you for your kind review! We’re delighted to hear that you found our property well-maintained and enjoyed the convenience of the coffee machine in the lobby. We appreciate your feedback regarding the room temperature. While we don’t have air conditioning, we provide fans and chilled linen towels to help with comfort. We’re sorry to hear that these measures weren’t enough to alleviate the heat.We look forward to welcoming you back and hope to make your next stay even more comfortable!Kind regards,
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
1 Oct 2024 by Nicole Wernig (Front Office Manager), Hotel Management
Dear Vicki, thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay. Your positive feedback motivates our team. We look forward to welcoming you back soon! Best regards, Nicole Wernig (Front Office Manager)
by A verified traveler from Calgary
Posted 17 Jul 2024
Great location, friendly staff. We loved the garden area out back!
Comment from Hotel Management
18 Jul 2024 by Nicole Wernig (Front Office Manager), Hotel Management
Dear Eugene, thank you for your lovely review! We're thrilled to hear that you enjoyed our great location and friendly staff. It's wonderful to know that you loved the garden area out back. We hope to welcome you again soon! Kind regards, Nicole Wernig (Front Office Manager)
by A verified traveler
One of worst hotel
Posted 18 Apr 2024 on HotelsThe room for the 3 nights was like a furnace. Even with the fan going, the rooms remained super hot for the entire period. There was no coffee facilities in the room especially needed at night. Though you could obtain free coffee and tea, this was in the lobby which was not a private space. Nowhere in the room were you informed if the water in the tap was drinking water. Especially needed when the room was so hot and no bottled water was provided. Room service was non existent. I came with a bigger party. But I will not be staying here again
Comment from Hotel Management
19 Apr 2024 by Nicole Wernig (Front Office Manager), Hotel Management
Dear Suzette, thank you for your feedback. We sincerely apologize that your stay did not meet your expectations. We understand that a comfortable room temperature is crucial for a pleasant stay. In our hotel, guests can individually regulate the heating, and our staff is available at all times to assist you or address any concerns to ensure your comfort.We also want to point out that our guests are warmly welcomed to take complimentary coffee or tea from our lobby to their rooms. We aim to ensure that you have access to refreshing beverages around the clock.Regarding the tap water, we regret that you were not informed. Our staff is available 24/7 to answer any questions and ensure you have all the necessary information. Additionally, we provide a complimentary minibar in our rooms with a selection of beverages, including water bottles that are replenished daily.We appreciate your feedback and hope that you will give us the opportunity to improve your stay and exceed your expectations in the future.Kind regards, Nicole Wernig (Front Office Manager)
by A verified traveler
Posted 9 Apr 2024 on Hotels
Comment from Hotel Management
17 Apr 2024 by Nicole Wernig (Front Office Manager), Hotel Management
Dear Rick, thank you very much for your fantastic review! It was a pleasure for us to make your stay as enjoyable as possible. We look forward to welcoming you back soon! Best regards, Nicole Wernig (Front Office Manager)
by A verified traveler
Posted 5 Apr 2024
Staff was friendly & helpful! Rooms and bathrooms were immaculately clean and very comfortable. The included breakfast buffet was delicious with a generous number of options. Loved the free coffee and tea available all day. I will definitely stay here again!
Comment from Hotel Management
7 Apr 2024 by Carolina Sosa C. (Assistant Front Office Manager), Hotel Management
Thank you very much for your wonderful review! We're thrilled you enjoyed your stay. Our staff works hard to ensure a pleasant experience, and we're glad you found the rooms, breakfast, and complimentary coffee and tea to your liking. We would be delighted to welcome you back again on your next visit. Thank you for your support and kind words. See you soon!
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Carolina Sosa C., Assistant Front Office Manager, Hotel Management
Sehr geehrter Baris, vielen Dank für Ihr positives Feedback zu unserem Hotel! Wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen!
by A verified traveler
Posted 26 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by Nicole Wernig (Front Office Manager), Hotel Management
Dear Ashley, thank you very much for your great review. We are delighted that you enjoyed your stay so much and hope to welcome you again soon. Kind regards, Nicole Wernig (Front Office Manager)
