Ratings based on 505 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Difficult series of steps from street to reception with no one to help.
by A verified traveler
Posted 7 Nov 2024
This is not a 4 star property; at best it's 2 stars. The elevator did not work so we had to haul the luggage up 2 floors. Room and reception area is sparse, with minimal staff on duty. Very good location close to the train station and trams to downtown are frequent.
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the elevator and the limited staff availability. We are glad to hear that the location met your expectations and that the public transportation connections were convenient for you. Your comments are valuable, and we will address the issues you've mentioned to improve the overall experience for our guests. We hope to have the opportunity to welcome you again in the future.Best regards,Hotel Metropol
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you very much for your feedback. We are glad to hear you enjoyed the stay in our house.Best regards,Hotel Metropol
by A verified traveler
Posted 19 Oct 2024
IMMACULATE, squeaky clean room!! Room was snug; small but well organized. Bed was very comfortable, linens pristine. No AC that we could find but fine for Oct. Shower had good water pressure but glass shield only 1/2 way so water all over the floor. (As Americans we remain puzzled by these 1/2 walls and yearn for a full shower door!!) Front desk staff left at about 6 p.m. deferring to sister property Hotel Euler. We appreciated the full breakfast buffet. Plenty of restaurants close by for dinner. Perfect for a comfortable overnight near the train station.
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that you found your room immaculate and comfortable, and that you enjoyed our breakfast buffet. We understand your preference for a full shower door and appreciate your patience with the shower setup. It's great to know that the location worked well for your overnight stay, with easy access to the train station and nearby dining options. We hope to welcome you back again soon!Best regards,Hotel Metropol
by A verified traveler
Posted 16 Oct 2024
Nice clean hotel right through. Nice size room. Lovely shower. Friendly efficient staff. Centre of Basel, but very quiet. 5 minute walk to railway station, and 5 minute walk from airport bus drop off. Definitely stay again.
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for your wonderful review! We're delighted that you enjoyed the cleanliness, room size, and shower, as well as the friendly and efficient service from our staff. It's great to know that our location in the center of Basel, while still being quiet, worked well for your travels. We look forward to welcoming you back during your next visit to Basel!Best regards,Hotel Metropol
by A verified traveler
Posted 14 Oct 2024
It is hard to imagine a more convenient location, with the train station just around the corner, and major attractions just a few stops away on Basel’s excellent tram network. The BaselCard you receive upon check-in means you travel for free anywhere you please on city transport.
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that our convenient location near the train station and easy access to major attractions via the tram network made your stay more enjoyable. The BaselCard is indeed a great benefit for exploring the city, and we're happy it helped enhance your visit. We look forward to welcoming you again soon!Best regards,Hotel Metropol
by A verified traveler
Posted 6 Oct 2024
Very clean. Great location near the train station and bus to the airport, plus excellent public transportation for getting around the city. The staff was super nice and helpful. I would definitely stay again.
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our clean facilities, great location near the train station and bus to the airport, as well as the public transportation options for exploring the city. It's also fantastic to know our staff made a positive impression. We'd love to welcome you back again soon.Best regards,Hotel Metropol
by A verified traveler
Posted 6 Oct 2024
Arrived early morning, luggage storage was not an issue, recieved our Basel city pass which we were able to use straight away. Very helpful staff. Great location from Train station.
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest, Thank you for your feedback! We're glad to hear that the early check-in and luggage storage were convenient for you, and that the Basel City Pass was useful during your stay. It's great to know our location near the train station and our helpful staff made your experience even better. We hope to welcome you back soon!Best regards,Hotel Metropol
by A verified traveler
Posted 28 Sep 2024
Even though it was close to the train station and main bus stops (making it super easy to get to where we wanted to explore), the room was quiet and spacious. Highly recommend!
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest, Thank you for your kind words! We're so glad to hear that you enjoyed the convenience of the hotel's location near the train station and bus stops, while still finding your room peaceful and spacious. It's wonderful to know that we helped make your exploration of the city easy and enjoyable. We appreciate your recommendation and look forward to welcoming you back in the future!Best regards,Hotel Metropol
by A verified traveler from Madison Heights
Posted 26 Sep 2024
Comment from Hotel Management
9 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you very much for your feedback. We are looking forward to welcome you here in Basel again.Best regards,Hotel Metropol
