Ratings based on 20 Verified Reviews

4.0 out of 5
100% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Consum, Hotel Management
Dear J R Thank you for this feedback and your stay at the Consum Boutique Hotel.
2 out of 5
by A verified traveler

Posted 12 Oct 2023
An old building with an attempt to modernize Shabby curtains Squeaky floor Ikea furniture. No charm
Comment from Hotel Management
30 Oct 2023 by Your Krafft Team, Hotel Management
Dear William Thank you for your feedback. What a pitty that you didn't like the look of our Consum Residence. The furniture is mixed between old originals and Vitra Design furniture. We would have been happy to show you a different room, as every room is designed a little individual but we haven't heard once you checked in.For next time we have put a note and would be happy to impress you with the rooms.
5 out of 5
by A verified traveler

Posted 24 May 2023
Great location, great staff!
Comment from Hotel Management
24 May 2023 by Your Krafft team, Hotel Management
Dear MitchThe whole team would like to thank you for your great feedback! We are happy to hear that you enjoy it to the fullest.
4 out of 5
by A verified traveler

Posted 18 Feb 2023
Nicely thought out room, great bed and shower, nicely furnished. Super helpful staff. Breakfast ok not fantastic. Lovely to be so close to the river.
4 out of 5
by A verified traveler from Sawyer , mi

Posted 11 Nov 2019
I did not like having to go through an outdoor smoking area to access the elevator to the 3rd floor. the stairs to the 3rd floor are winding and dangerous (old hotel). other than this complaint, it is a very nice hotel in a great location.
Comment from Hotel Management
11 Nov 2019 by Your Krafft Team, Hotel Management
Dear Anonymous, Thank you very much for honest review. We very much appreciate your feedback and are working permanently to ensure our guests feel comfortable and safe and we will forward your feedback to the different departments in order to improve the experience for our future guests. We wish you all the ebst and very much hope to welcome you back to our hotel soon.
5 out of 5
by A verified traveler

Perfect location, great room

Posted 11 Aug 2019 on Hotels
Beautiful room, great reception staff and friendly vibe. Everything was well organised and we had discussed parking arrangements on advance.
Comment from Hotel Management
24 Aug 2019 by Katharina Hummel - Stv. Teamleader Réception, Hotel Management
Dear Vineeta Thank you very much for having chosen the Consum Résidence for your recent stay in Basel and thank you for your wonderful feedback! We appreciate to hear that you have enjoyed your stay with us and we were able to provide everything for your needs. It was a real pleasure to receive such a positive feedback especially about our reception staff! We will certainly share your comments with our team, who will be further encouraged by your positive comments. We hope that we will have the pleasure to welcome you again in Basel. Meanwhile we remain with best regards from the heart of Kleinbasel
5 out of 5
by A verified traveler

Posted 2 Jun 2019 on Hotels
Comment from Hotel Management
14 Jul 2019 by Katharina Hummel Stv. Teamleiterin Réception, Hotel Management
Dear Anonymous Thank you very much for your feedback. We are happy to read that you had a good time in Basel and we are looking forward to welcome you soon back in the KRAFFT BASEL. Best wishes
5 out of 5
by A verified traveler from Barrington, IL

Great place to spend New Years Eve

Posted 6 Jan 2019 on Hotels
The hotel is in a great location to explore Basel. It was perfect for New Years Eve
Comment from Hotel Management
9 Jan 2019 by Katharina Hummel - Assistant Teamleader Réception, Hotel Management
Dear George Thank you very much for your friendly feedback. We really appreciate your kind words and we were very happy to have you as our guest for New Years Eve. Dear George we are already looking forward to welcome you soon back in Basel. Best wishes
3 out of 5
by A verified traveler from Ksa

Posted 26 Nov 2018
Thecproblem is the small rooms . And no good service
Comment from Hotel Management
20 Dec 2018 by Michèle Schuler - Teamleader Réception, Hotel Management
Dear Tarek Thank you for your honest feedback on Expedia. I am very shocked, that we were not able to meet your exceptions of a good service. We take your comment very serious and we investigated right away. I regret that you were not satisfied with your last stay at our hotel and I apologize most sincerely that we did not meet the hospitality of service that you quite rightly expected to find at the hotel KRAFFT. To convince you from our KRAFFT spirit it would be a pleasure to welcome you back whenever your travels bring you again to Basel. Therefore we recommend our spacious double rooms to enjoy an all around contented stay. Winterly regards Michèle Schuler Teamleader Réception
3 out of 5
by A verified traveler

Posted 29 Aug 2024
Comment from Hotel Management
5 Sep 2024 by Your Consum Boutique Hotel team, Hotel Management
Dear DevicaThank you for your feedback regarding your stay with us. What a pitty we couldn't fulfill your expectations to the fullest. We would be happy if you could contact us to tell us what was missing.Wishing you all the best and have a great time.
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