Ratings based on 346 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Great value. Room was compact and clean. Decent breakfast. Super convenient location near the train station.
by A verified traveler
Posted 8 Aug 2024
This hotel is part of a 3 hotel complex. City Inn being the cheapest. It clearly depends what you're after.
Cheap accommodation? This is your place especially when discounted on Expedia which beats booking directly at the hotel. We booked on Expedia 2 minutes before turning up at reception and everything was already in their system so no complaints there.
Just be mindful that you really do get what you pay for. Rooms are tiny including the bathroom which may be an issue if you're a bit oversized.
The rooms was very clean and functional. Coffee facilities available in the hallway. Aircon exists but unfortunately the remote had flat batteries so we could only switch it on but not off. Check everything upon check-in to avoid nasty surprises.
Our room was facing a side street where Uber/Cab/food delivery trucks would park to wait for their next customers. Noise was unbearable almost all night. Aircon was loud too but at least there was one. Window can be opened but it was too noisy outside to do so.
Check-in was painless just around the corner right next to Starbucks. Don't get confused. It's one reception for 3 hotels.
The location is right across from the train station which makes it very convenient if this is your mode of transport.
Bus/Tram are free during your stay thanks to the included Guest Pass you receive at check-in.
Overall your rate of satisfaction will depend on the location of your room. Pay a bit extra to go higher up. Lift is available.
Comment from Hotel Management
11 Aug 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your comments about the convenience of our location and the ease of check-in, especially your experience with booking through Expedia.We’re glad to hear that you found the room clean and functional. However, we apologize for the inconveniences you encountered, such as the noisy surroundings and the air conditioning issue. Your suggestion to check everything upon arrival is valuable advice, and we will ensure our team is more vigilant in this regard.We understand that the room size and noise level affected your experience, and we appreciate your understanding of the different accommodation options within our hotel complex. For a quieter stay, we do recommend requesting a room on a higher floor.We’re pleased that you found the location convenient, especially with the Guest Pass providing free transport during your stay. We hope to have the opportunity to welcome you back and provide an even more comfortable experience.Best regards,Hotel City Inn
by A verified traveler
Posted 29 Jul 2024
Excellent
Comment from Hotel Management
2 Aug 2024 by Front Desk, Hotel Management
Dear Sarah,Thank you very much for your feedback. We are happy that you enjoyed the stay in our house and are looking forward to welcome you with us again.Best regardsHotel City Inn
by A verified traveler
Posted 15 Jun 2024
This was a slightly strange maze of three inter-connected hotels but having had trouble locating which of the three reception points was working, I got checked in to a very nice room. Very convenient for rail station and old town. Excellent on site restaurant
Comment from Hotel Management
29 Jun 2024 by Hotel City Inn, Hotel Management
Dear Guest,Thank you for your feedback and for rating us 4 out of 5!We’re glad to hear that you enjoyed your stay and found the room comfortable and our location convenient. We apologize for any confusion you experienced with the reception points and appreciate your patience. It's great to know that you enjoyed our on-site restaurant as well.We look forward to welcoming you back in the future.Best regards,Front Desk TeamHotel City Inn
by A verified traveler
Posted 9 Jun 2024
Very polite staff..great location for quick overnight.
Comment from Hotel Management
29 Jun 2024 by Hotel City Inn, Hotel Management
Dear Guest,Thank you for your perfect rating of 5 out of 5!We’re delighted to hear that you found our staff very polite and appreciated our convenient location for your overnight stay. Your kind words mean a lot to us. We look forward to welcoming you back on your next visit.Best regards,Front Desk TeamHotel City Inn
by A verified traveler
Confusing
Posted 9 May 2024 on HotelsComment from Hotel Management
29 Jun 2024 by Hotel City Inn, Hotel Management
Dear Guest,Thank you for your feedback.We apologize if you found your experience confusing during your stay. Your feedback is valuable to us, and we will use it to improve our services and communication.If you have any specific suggestions or concerns you'd like to share, please feel free to reach out. We hope to have the opportunity to welcome you back and provide a more seamless experience.Best regards,Front Desk TeamHotel City Inn
by A verified traveler
Basic without the basics
Posted 8 May 2024 on HotelsRoom was pleasantly large vs some colleagues who said they had a tiny room with a skylight. However, screeching noise all night that the check in person nonchalantly said in the morning was the AC - and shrugged his shoulders. Awful breakfast which I refused to eat. Lovely bathroom / shower but shower gel bottle was empty - basics!?
Comment from Hotel Management
29 Jun 2024 by Hotel City Inn, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.We’re sorry to hear that your stay did not meet your expectations. We apologize for the noise disturbance from the AC and the oversight with the shower gel. We also regret that you did not enjoy the breakfast. Your feedback is important to us, and we will address these issues to improve our services.We hope you might give us another chance in the future.Best regards,Front Desk TeamHotel City Inn
by A verified traveler from Knoxville
Posted 1 Apr 2024
The hotel name is not displayed on the building. This should not be allowed. Guest and friends of guests cannot find the place
Comment from Hotel Management
13 Apr 2024 by Front Desk, Hotel Management
Dear Mr.Botcharnikov,Thank you for your feedback and for bringing this to our attention. We apologize for any inconvenience caused by the lack of clear signage displaying the hotel name on the building. We understand that it's important for guests and their friends to easily locate the hotel. We will certainly address this issue and take steps to ensure that clear signage is installed to make it easier for everyone to find us.We hope that you will give us a chance and we can prove that we can do it better. Best regards,Hotel City Inn
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
22 Feb 2024 by FO, Hotel Management
Liebe Gast, Vielen Dank für Ihre großartige Bewertung! Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Wenn Sie in Zukunft wieder nach Basel kommen, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen.Freundliche GrüsseFO
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
13 Apr 2024 by Front Desk, Hotel Management
Dear Mrs.Malmgreen,Thank you very much for your very positive feedback. We are looking forward to welcome you in our hotel again.Best regards,Hotel City Inn
