Ratings based on 949 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by The Passage Team, Hotel Management
Thank you so much for your fantastic 5-star rating! We’re thrilled to hear that you had such a positive experience with us. Your kind feedback means a lot to our team, and we hope to welcome you back again soon for another great stay!
by A verified traveler
Posted 7 Nov 2024
It was a walking distance from the SBB train station, and there are plenty of food and drink options around the area.
Comment from Hotel Management
9 Nov 2024 by The Passage Team, Hotel Management
Dear Kin,Thank you for your feedback! We're glad to hear that our convenient location near the SBB train station and the variety of food and drink options around the area made your stay enjoyable. We hope to welcome you back again soon!
by A verified traveler
Posted 2 Nov 2024
We arrived early after being on a cruise. They stored our luggage and I went exploring for a bit. I was not feeling well and returned to see if my room was available. The reception staff were kind. The room I was booked into was not available, they provided me an upgraded room to allow me the opportunity to have so rest. This was much appreciated.
Comment from Hotel Management
2 Nov 2024 by The Passage Team, Hotel Management
Dear Anna,Thank you very much for sharing your experience with us! We’re glad to hear our reception staff could assist you and that the room upgrade helped you get some well-needed rest. It’s always our priority to ensure our guests feel comfortable, especially after long travels. We hope you’re feeling better and that you enjoyed the rest of your stay. We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 31 Oct 2024
Nice size rooms, good shower and great front d3sk staff
Comment from Hotel Management
31 Oct 2024 by Team Passage, Hotel Management
Dear James, Thank you for this great review!See you soon, hopefully! :)
by A verified traveler
Posted 17 Oct 2024
Very sterile and lack character. Nothing like the photos
Comment from Hotel Management
17 Oct 2024 by The Passage Team, Hotel Management
Dear Guest,Thank you for your feedback. We are sorry to hear that the room did not meet your expectations and that it did not reflect the photos. We strive to offer an authentic and comfortable experience for all our guests, and we regret that this was not the case during your stay.Your comments are invaluable to us, and we will use them to enhance our services and ensure a more enjoyable experience for future guests. We hope to welcome you back soon and exceed your expectations.Best regards,
by A verified traveler
Posted 8 Oct 2024
So very convenient.
Comment from Hotel Management
10 Oct 2024 by The Passage Team, Hotel Management
Dear Loraine,Thank you for your feedback! We're glad to hear that you found our location convenient. We hope to welcome you back soon!
by A verified traveler
Posted 1 Oct 2024
Loved this stay- just a short walk from the train station and easy access to old Basel. It was very lovely.
Comment from Hotel Management
1 Oct 2024 by The Passage Team, Hotel Management
Dear Sudarshan, Thank you for reviewing us! :)Hope to see you soon,
by A verified traveler
Posted 30 Sep 2024
Nice spacious room in a quiet neighborhood. Old town only 7 min walk, Basel Card included for free could take any public transportation. The shower is amazing and bed is so comfortable, love my stay here at The Passage.
Comment from Hotel Management
30 Sep 2024 by The Passage Team, Hotel Management
Dear Tak, Thank you so much for this wonderful review:)We are hoping to see you soon again!
by A verified traveler
Posted 29 Sep 2024
Nice stay at a nice location……would recommend.
Comment from Hotel Management
29 Sep 2024 by The Passage Team, Hotel Management
Dear Paul Thank you for this review, we hope to see you soon again in our hotel! Kind regards,
by A verified traveler
Posted 28 Sep 2024
Good location within east walking distance to the Old Town area of Basel. Bus stop right out front of the hotel and only one stop to train station.
Beds are extremely firm as are the pillows so not very comfortable.
The night before our last day they posted signs that the hotel water was going to be turned off from 0800-1000. On a Monday morning. Basically forced to get up early and checkout well before we planned. Disappointed at the timing and the lack of consideration. Room rates should have been reduced for inconvenience.
Comment from Hotel Management
29 Sep 2024 by The Passage Team, Hotel Management
Dear Stacy,Thank you very much for your feedback. We apologize for the inconvenience caused by the announced maintenance work, even though the water interruption ultimately did not take place. Unfortunately, we received incorrect information from the external maintenance company and passed this on to our guests accordingly. This error was beyond our control, but we understand your frustration and will work to prevent such misunderstandings in the future. It is regrettable that this incident negatively impacted your evaluation of our hotel, as the well-being of our guests is very important to us. We still hope to welcome you back to our hotel soon.Kind regards,The Passage Team
