Ratings based on 39 Verified Reviews
3.2 Room cleanliness
2.6 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Thorpe Willoughby
Posted 18 Sep 2024
Decent basic room, goid value for money
by A verified traveler
Posted 25 Jul 2024
by A verified traveler from London
Posted 2 Jul 2024
Stayed here many many times - this time wasn’t the best :- tablet in reception frozen so couldn’t finalise check in, had to wait ages for Live Chat to respond with room number & key code (had to help other guests in same situ the day after), no water bottles in my room (as advertised & had every time before), no fan (which I know other rooms had as I was there before when they were assembling them putting them in the rooms a year or so ago during another heatwave). Room was not in a good condition - wardrobe door missing with the frame damaged on side & floor, light not working above sink unit in main room, shower head sending water in all directions…dissatisfied & disappointed
by A verified traveler
Standard hotel, but confusing check in process
Posted 26 Jun 2024 on HotelsThe hotel itself was standard and average - relatively clean bathrooms and nicely decorated common areas. The check in process was confusing, and I had some confirmations that said a 2pm check in and some that stated 4pm. Thankfully, the WhatsApp app support was excellent and soon cleared up questions I had, but it was not a smooth process and I witnessed multiple other people struggling with main door access, access to their rooms, and the online check in process. I would only recommend staying here if you have time to spend messing around and working through a clunky check in with no human presence in the hotel to help.
by A verified traveler
Posted 24 Jun 2024 on Hotels
by A verified traveler
Posted 18 May 2024
N
by A verified traveler from London
Posted 6 Mar 2024
As a regular customer this visit was very disappointing - no water bottles in the room, vending machines empty & never restocked during our 4-day stay, reception floor looked like it needed a clean. Also the cash box at the tea/coffee station had been broken into. No staff seen during my stay either…
by A verified traveler
Very bad option
Posted 22 Oct 2023 on HotelsSelf check-in hotel, which was not user friendly. Multiple emails sent , but not check-in details. Hotel was very run down with strange furniture and a random dirty storage room in the penthouse suite....very strange. Curtains were not blackout and wi dows not preventing noise.
by A verified traveler
Posted 23 Mar 2023 on Hotels
by A verified traveler
Nice warm stay in December
Posted 9 Dec 2022 on HotelsA little information for fellow travellers: If you are planning to stay here make sure you (a) get your Basel card and front door access code by email (b) Number 50 bus will take you from the airport to the main train station (free with your Basel card). Take the number 8 tram to Kaserne (the hotel is just 50 metres from this stop (again free with Basel card). C) You will need your front door code to enter the lobby and you will need a qr code or be cozy booking reference to get your room ( If you book with Hotels . Com you will NOT be sent either. You MUST get in touch with Be cozy in advance to get this reference. To be fair, their live chat and email responses are quick.
Once in, the room is basic but the bedding, towels etc are clean. The heating and shower are great. Location wise the hotel is just across the river from the old town and there are a few very nice restaurants nearby.
