Ratings based on 134 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
This reservation is not valid, there are no rooms available
by A verified traveler
Posted 17 Nov 2024
Never again
by A verified traveler from parkland
Posted 14 Nov 2024
They only took reservations without providing rooms.
by A verified traveler
Posted 11 Nov 2024
Upon arrival I was told by the receptionist that my booking had been canceled without notice. Supposedly Expedia rented out the rooms at the hotel that were not available. I ended up having to sleep in my truck. The hotel also looked like a place out of GTA 5
Comment from Hotel Management
21 Nov 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Lucas! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 10 Nov 2024
I never received a room and needs a refund
Comment from Hotel Management
11 Nov 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience caused and understand your frustration. We would like to assist you further regarding the issue you faced. Please reach out to us at guestsupport.na@oyorooms.com with your booking details, and our team will help you with the refund process.
Thank you for your understanding.
Team OYO
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hey, Kene! Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
by A verified traveler from Dallas
Posted 21 Oct 2024
This is not a bad place. I come to work so I’ve been in worst areas. It’s doable but the price was outraged for the condition it’s in. I payed about the same amount of money at a much better motel than this one. I tried to get my money back but it was slow and probably impossible since they don’t like to give refunds back. So I stayed in it till the week was over and I decided to move where some of my co- workers were staying at. It’s a much better motel all the way around and a much better price than what I payed at this place . I would have expected a Comfort Inn for the price I got charged. So now I’m better off in a more affordable motel and a lot better than this one. Thanks for the chance to let me stay anyway.
Comment from Hotel Management
22 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that the price did not match your expectations for the condition of the property. Our team strives to provide comfortable accommodations at a competitive price. We apologize if we fell short in this regard.
If you have any further concerns or if there is anything we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Team OYO
by A verified traveler
Posted 17 Oct 2024
From the outside, it doesn't look like much. Lots of people walking around. At first, I had 2nd thoughts about staying here because of it. HOWEVER, the manager was very professional and polite and once I got into the room, I found it to be very clean and nice looking. THE OUTSIDE DOESN'T DO THE INSIDE JUSTICE. In fact, the only real complaints I had about the room was the TV doesn't allow you to login into your own Netflix, Hulu, or You Tube account and the light above the sink burnt out. Minor gripes, to be sure. Would stay there again.
Comment from Hotel Management
17 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We are glad to hear that despite your initial concerns, the manager's professionalism and politeness made a positive impact on your stay. We are delighted to know that you found the room to be clean and aesthetically pleasing. Your comments regarding the TV login and the light above the sink have been duly noted.
Please be assured that we will address these minor issues to provide a more enjoyable experience in the future. We value your understanding and appreciate your feedback. It would be our pleasure to welcome you back for another pleasant stay.
If you have any further queries or require assistance, kindly reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 15 Oct 2024
The place was filthy. Broken furniture, molding falling off. The deadbolt jammed up and was hard to unlock. I had paid for 3 night because my winter home was flooded. I left after one night, even thou i could not get my money back. The place should be shut down! I would not even shower there. There was no hot water and tub and shower curtain had black mold. I slept on top of the bed, covered the pillows with a towel. Gross, gross, gross!
Comment from Hotel Management
16 Oct 2024 by Author, Hotel Management
Dear Guest,
We're sorry to hear about your disappointing experience at our property. This is definitely not the kind of stay we aim to provide. We apologize for the condition of the room and the issues you encountered with the furniture, deadbolt, hot water, and cleanliness. Your feedback is invaluable to us, and we'll take immediate steps to address these concerns.
We understand your decision to leave early, though we regret that we couldn't process a refund for you. We assure you that your feedback will be shared with the relevant team to ensure a better experience for our future guests.
If there's anything else we can assist you with or if you would like to share any additional details, please feel free to reach out to us at guestsupport.na@oyorooms.com. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.
Regards,
Team OYO
by A verified traveler
Posted 12 Oct 2024
We were really grateful for the room when so many others were in need but having stayed in different motels daily for the last 3 weeks this was overpriced for what it provided. No coffee maker and the microwave was indescribable but it was a comfortable bed for the night.
Comment from Hotel Management
12 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for choosing OYO Rooms and sharing your experience with us. We understand the importance of a comfortable stay, especially when faced with challenging situations. We apologize for any inconvenience caused due to the lack of a coffee maker and the condition of the microwave. Your feedback will be duly noted and shared with our team for improvement.
We appreciate your feedback on the pricing and assure you that we constantly strive to offer competitive rates to our guests. Should you need any further assistance or have any queries, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
