Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Would definitely come back to this hotel when next in Canberra staff were really helpful and nice could've maybe cleaned the shower floor a little better but from that everywhere in the room was spotless
Comment from Hotel Management
21 Nov 2024 by Sana Salahuddin-Duty Manager , Hotel Management
Dear Jerred,Thank youso much for your kind words! We are thrilled to hear that you enjoyed your stay and found our staff to be helpful and friendly. We appreciate your feedback about the shower floor, and we will make sure to address that for future stay. It's great to know that the rest of the room met your expectation. We look forward to welcoming you back to Canberra next time.Kind Regards,Sana Salahuddin-Duty Manager
by A verified traveler
Posted 14 Nov 2024
It's nice without being great.
Comment from Hotel Management
21 Nov 2024 by Sana Salahuddin-Duty Manager , Hotel Management
Dear Michael,Thank you for your review and for choosing to stay with us. We appreciate your thoughts and are glad you found the experience nice. We are always working to improve and hope to make your next stay even better!Kind Regards,Sana Salahuddin-Duty Manager
by A verified traveler
Posted 12 Nov 2024
The staff were friendly and attentive, making me feel welcome from the moment I arrived. Clean & comfortable rooms. The location is perfect, with easy access many dining options.
Comment from Hotel Management
21 Nov 2024 by Sana Salahuddin-Duty Manager , Hotel Management
Dear Ingrid,Thank you for your review and for choosing to stay with us. We are so glad to hear that our friendly staff made you feel welcome and that you enjoyed the clean, comfortable room. It's great to know you found our location conveneint with plenty of dining options nearby.It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon!Kind Regards,Sana Salahuddin-Duty Manager
by A verified traveler
Posted 10 Nov 2024
by A verified traveler from Dee Why
Posted 26 Oct 2024
Delighted with the room and upgrade
by A verified traveler
Posted 25 Oct 2024
Very well maintained and clean
by A verified traveler
Posted 21 Oct 2024
Great location and comfortable bed
by A verified traveler
Posted 13 Oct 2024
Great value for the property
by A verified traveler
Posted 8 Oct 2024
Staff allocated a disability room , once they understood that my husband was visually impaired.
The lift was close to our room, which was so helpful.
When are Interior Designers going to comprehend that dark carpet, dark walls & poor lighting don’t help the visionally impaired, whatever their age. You need to be educated - your decor is hard for anyone over 65 years! You are going against the decor of 5 star accommodation overseas, who are trying to help the visually impaired navigate your facility without the continual help of a carer. Your decor is encouraging dependence & feelings of being unsafe in your corridors! Learn from Eye specialists!
Comment from Hotel Management
20 Oct 2024 by Sana Salahuddin-Duty Manager , Hotel Management
Dear Kim,Thank you for sharing your experience with us!We are glad to hear that our staff were able to assist with your husband's needs and that the proximity of the lift was helpful.We truly value your insight regardings our decor and lighting, we understand the importance of creating an environment that is accessible and comfortable for all guest. Your suggestion will be taken into consideration as we continue to improve our facilities. We appreciate your persoective and hope to provide a better experience on your next visit.Kind Regards,
by A verified traveler
Posted 8 Oct 2024
