Ratings based on 133 Verified Reviews
2.9 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Arrived after pre booking on Expedia. No one at front desk for 15 minutes. I walked around and called for someone. Rang buzzer. I thought it was abandoned. The booking was non refundable. So stuck with stench in hallway. Dirty room and exits that didn’t close properly. Pool was closed and no wifi. Nothing that was advertised was available. Do not stay here!!! This room should be free it’s so terrible. I don’t expect a lot. But didn’t expect this nightmare.
Comment from Hotel Management
15 Nov 2024 by Nancy Y., Hotel Management
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 3 Nov 2024
There wasn't a sign saying entrance here. Nothing told me it was attached to the back of IHOP. Water pressure was very very poor.
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Rob, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
by A verified traveler
Posted 23 Oct 2024
The staff was very friendly and accommodating. I just needed a place to sleep and shower, so it was fine. But- it really needs updated and deep cleaned. It was very inexpensive to stay here so that was a nice bonus.
Comment from Hotel Management
24 Oct 2024 by Brand Experience Team, Hotel Management
Hi Renee, Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings. Natalie #Team6
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 8 Sep 2024
Recently renovated room. However, the ac/heater vent was filthy - half the vent was clogged with dirt, dust and hair.
by A verified traveler
Posted 6 Sep 2024
I liked the price I got online but when I checked in they wanted another 50 dollars cash deposit on the room....what if I didn't have it ? That was frustrating. Also the towels were dingy/dirty. No microwave or fridge in room and bathroom was difficult to maneuver in and out due to door opening barely missing toilet so had to squeeze it by me as I opened it so I could get out.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Had too change rooms 3 times
Comment from Hotel Management
27 Aug 2024 by Brand Experience Team, Hotel Management
Hi Sheri,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6
by A verified traveler
Posted 15 Aug 2024 on Hotels
Carpet in halls were dirty and smelled
The rooms were very clean. Outside good use a weed eater
Comment from Hotel Management
21 Aug 2024 by Brand Experience Team, Hotel Management
Hi Richard, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
by A verified traveler
This place sucks!
Posted 13 Aug 2024 on HotelsDon’t stay here. The place looks like it is condemned. The interior halls are dirty, ceiling tiles are stained and broken. The door to the room would stick, hard to open. Curtains in the room were ripped and had duck tape covering the holes. The shower was stained and unclean. The list goes on but you get the idea.
