Ratings based on 657 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Guest Experience Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Guest Experience Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Brand Experience Team, Hotel Management
Hi Ronda,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 13 Sep 2024
Nice rooms
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Hi Stephen,Thank you for your feedback! We’re glad to hear you found the rooms nice. We hope to provide you with an even better experience on your next visit!Best Regards, Customer Care Team
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 9 Sep 2024
The room was very dirty I have pictures and videos to show his there was mold growing there was roaches in the restroom and eveb rhe walls had swelling from water damage very unsatisfied with room. I would like to be refunded or compensated for the inconvenience of how filthy the room was.
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Hi Gregory,We are deeply sorry to hear about the severe issues you experienced in your room, including mold, pests, and water damage. This level of cleanliness and maintenance is unacceptable, and we genuinely regret the inconvenience caused. We take these matters very seriously and will be investigating this situation thoroughly. Please contact our management team directly to discuss compensation or a refund, as we want to make sure this is resolved to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.Best Regards, Customer Care Team
by A verified traveler
Posted 6 Sep 2024
I booked the room for my niece on 9/3/24 and she checked out today. She was I room 201. She said on 9/4 one of the workers just walked into the room with out knocking and the lock was broken. They said there were no more available rooms but did not put another lock on 9/5 she left the room for a short time and her wallet was missing.
She had been there several times without issue and first time with no lock and her wallet with everything she needs is now gone. I put fraud alert through social services and welfare system . Because I know the workers there will deny they entered her room.
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Hi Sandra,I'm truly sorry to hear about the distressing experience your niece had during her stay. We take security very seriously, and it’s concerning to hear about the issues with the room lock and the missing wallet. We will investigate this matter thoroughly to understand what happened and ensure it doesn't happen again. In the meantime, please contact us directly so we can assist with any immediate concerns and provide support during this difficult time. We appreciate your feedback, and we are committed to improving our services and security for all our guests.Best Regards, Customer Care Team
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
good a/c
Posted 23 Aug 2024 on Hotelsgood a/c
