Ratings based on 994 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Poor
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Carolyn, We value your feedback and appreciate you taking the time to share your experience with us. Your comments will be reviewed to ensure we continue improving our services for all future guests. If you have any further concerns, please don't hesitate to reach out to our management team directly.
by A verified traveler
Posted 30 Oct 2024
All but one parking spot at our "wing" (perhaps 7 out of 8) were designated as handicap - something that the desk clerk could have easily mentioned
Parking for our room was far more distant than it should have been because neither of us use handicap facilities. Their were no ADA ramps for the upstairs rooms at this wing, only the parking was poorly designated
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Brian,We apologize for any inconvenience you experienced with the parking situation. We encourage guests to reach out to the front desk for assistance with any specific needs or preferences for their stay. Your feedback will be shared with the team for future improvements in guest communication and accessibility features. Thank you for bringing this to our attention.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Beautiful Nails,We are delighted to hear that you enjoyed your stay with us! We appreciate you choosing our hotel and hope to welcome you back soon for another wonderful experience.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Manager, Hotel Management
Hello Mark, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 9 Aug 2024
The room was nice front desk staff nice buuuuut definitely woke up to a drug deal going down outside of our room. Annnnd to a whole car of drug addicts just chilling in the parking lot.
Comment from Hotel Management
10 Aug 2024 by Manager, Hotel Management
Hello Kara,We appreciate your feedback and apologize for any disturbances you encountered during your stay. Your safety is our top priority, and we encourage guests to report any suspicious activities to hotel staff or local authorities for prompt assistance. We strive to provide a comfortable and secure environment for all our guests.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
22 Aug 2024 by Manager, Hotel Management
Hello Jungsuk,Thanks for choosing to stay with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello Susan, We regret to hear that your experience fell short of expectations. Please don't hesitate to contact us with any further feedback so we can address any issues. We value your input and hope to welcome you back for an improved stay.
by A verified traveler
Posted 28 Jul 2024
Not bad for an overnight stay after being on the road for a while. They even served bagels, oatmeal, yogurt, coffee and juice for free. I’d stay here again if we got stranded on the freeway like what happened this weekend. 😀
Comment from Hotel Management
30 Jul 2024 by Manager, Hotel Management
Hello Angel, We're pleased you enjoyed our complimentary breakfast offerings during your overnight stay. Should you find yourself in a similar situation in the future, we hope to welcome you back for another comfortable stay. Thank you for choosing our hotel and we look forward to hosting you again.
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Manager, Hotel Management
Hello MARIA,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back in the future for another excellent visit.
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Manager, Hotel Management
Hello Jose m, We appreciate you taking the time to share your experience with us. Please feel free to contact us directly with any additional feedback so we can further enhance your stay next time.
