Ratings based on 966 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Jose,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 25 Nov 2024
Found 4 live roaches roaming on the floor. I couldn't put my luggages on the floor. One large roach was behind the night stand when I attempted to locate for an electrical outlet.
Comment from Hotel Management
27 Nov 2024 by Guest Relations Specialist , Hotel Management
Hi Choua,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment for all our guests is a top priority, and we understand how unsettling it can be to encounter any pests. While we have a thorough pest control program in place, we will certainly review our procedures to ensure the highest standards of cleanliness are upheld. We value your input and appreciate your understanding as we work to continuously improve our guest experience.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Gloria, We're sorry to hear that your experience was not exceptional. Please feel free to reach out to us with any specific feedback you may have from your stay. We value your input and would like the opportunity to address any concerns you may have. We hope to welcome you back in the future.
by A verified traveler
Posted 23 Nov 2024
Good place to stay.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Leo,We're delighted to hear you found our hotel to be a good place to stay. Your positive feedback is valuable to us, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 4 Nov 2024
Breakfast and staff are good. My room was smoky when it was supposed to be non smoking. I was bitten by a tick in the middle of the night. The property is undergoing renovation.
Comment from Hotel Management
5 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Bella,Thank you for taking the time to share your feedback regarding your recent stay with us. We’re glad to hear that you enjoyed our breakfast and found our staff to be attentive. We apologize for the inconvenience of the smoky room, as we strive to maintain a clean and comfortable environment for all our guests. Regarding the tick bite, we appreciate your concern, and our team is actively working to ensure that all aspects of the property, including the surrounding grounds, are well-maintained, especially during our renovation efforts. Your input is invaluable as we continue to enhance our services and facilities.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Jason,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler from Plano
Posted 27 Oct 2024
Easy freeway odd on
Comment from Hotel Management
27 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Mark,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Jaharah,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 20 Oct 2024
Very good at a reasonable price. Nice FREE breakfast.
Comment from Hotel Management
22 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Cathrice,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our complimentary breakfast and found our rates reasonable. Our team works hard to provide great value and a pleasant experience for all our guests, and it's wonderful to know that we met your expectations. We appreciate your support and hope to welcome you back for another enjoyable stay!
by A verified traveler from Yuma
Posted 20 Oct 2024
Older property close to cafe and Sam’s club. The sheets were clean floor could have used a good mopping it was swept
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello DeLayne,We appreciate your feedback on our property's cleanliness and location near cafes and SamÔÇÖs Club. Your comments will help us improve for future guests. Thank you for choosing to stay with us and we hope to welcome you back again soon.
