Ratings based on 986 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Guest Service Manager, Hotel Management
Thank you for amazing 5 star review. We really appreciate your feedback. We are glad that we met your expectations and can't wait to welcome you for the next future stay.
by A verified traveler
Posted 9 Dec 2024
Pool,hot tub and sauna weren’t working.
Comment from Hotel Management
9 Dec 2024 by Guest Service Manager, Hotel Management
Thank you for your 4/5 star rating and feedback. We sincerely apologize for the inconvenience with hot tub, and we're working to resolve the issue. We appreciate your understanding and hope to welcome you back soon.
by A verified traveler
Posted 8 Dec 2024
The hotel is nice with a great location.
The reason I gave it 3 stars,is because the uncontrolled kids making so much noise in the hallways late in the night
Comment from Hotel Management
8 Dec 2024 by Guest Service Manager, Hotel Management
Thank you for your feedback. We're glad you enjoyed the hotel's location. We apologize for the noise disturbance and will work to address this issue to ensure a more peaceful experience for all guests.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Guest Service Manager, Hotel Management
Thank you for your feedback. We apologize that your experience wasn’t up to your expectations. We are constantly striving to improve. We hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Guest Service Manager, Hotel Management
Thank you so much for the wonderful 5-star review! We're thrilled to hear you had a great experience. We appreciate your support and look forward to serving you again!
by A verified traveler
Posted 1 Dec 2024
Not worth the price, broken hot tub, noisy hallways, staff didn’t offer much information, tv was brutal, fan in bathroom broken, no complimentary breakfast. 2 nights at 650$ I’d expect a little more very disappointed.
Comment from Hotel Management
2 Dec 2024 by Guest Service Manager, Hotel Management
We’re sorry to hear that your stay didn’t meet expectations. Your feedback regarding the hot tub, noise, and other concerns is valuable, and we’ll work on improvements. We appreciate you sharing your experience and hope to provide a better visit next time.
by A verified traveler
Posted 29 Nov 2024
We have stayed at this hotel in the past and it was lovely. They would wave the security deposit as we were repeat guess with no previous history of damage. The night check in clerk was less then hospitable. He stated that there would be a security hold for 2 days on my card, which was fine but was then told by the morning clerk that it could be 5 days! We also requested a ground floor room and he put us up on second floor
The room was next to another guest who was smoking weed most of the night. Which was not pleasant as we dont indulge in that past time. The room had a big stain on the carpet and the bath tub had some sort of damage done to the finish that made it look and feel dirty. Shower head was not working properly and neither was the drain stopper. Over all the room/hotel needed up dating and repair, not something you would expect for the price we paid for one night during the week! In previous years its has been a busy hotel, especially this week being black friday week. Not this time and one has to wonder why! We do not have to wonder we now know why.
Unfortunately we will be looking for a new hotel to stay at for our next trip to the area!
The only good thing was the morning desk clerk was very nice sorry I did not get her name.
Comment from Hotel Management
30 Nov 2024 by Guest Service Manager, Hotel Management
Thank you for your feedback and for being a loyal guest. We apologize for the inconveniences you encountered during your recent stay, and we appreciate your understanding. We are currently working on improvements to ensure a more comfortable experience for our guests. We hope to welcome you back in the future for a much better stay.
by A verified traveler
Posted 19 Nov 2024
Fantastic stay
Comment from Hotel Management
20 Nov 2024 by Guest Service Manager, Hotel Management
Thank you so much for your amazing 5/5 rating! We're thrilled to hear you had a fantastic stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Service Manager, Hotel Management
Thank you for the perfect 5/5 rating! We're delighted you had a great experience with us. We can't wait to welcome you again soon!
by A verified traveler
Posted 11 Nov 2024
Everything was great. The only thing was, the hair blower in the room only blew cold air. Not a big deal, but it took longer to dry my hair.
Comment from Hotel Management
11 Nov 2024 by Guest Service Manager, Hotel Management
Thank you so much for your kind review and 5/5 rating! We're glad you had a great stay. We apologize for the hair dryer issue and will check it to ensure it works properly for future guests.
