Ratings based on 240 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Horn Lake
Posted 11 Nov 2024
A good place to stay
Comment from Hotel Management
12 Nov 2024 by Zareth Medina, Hotel Management
Thank you for sharing your feedback, Isabel! We are delighted to hear that you enjoyed your stay at Hotel Faranda Express Puerta del Sol. Our team works hard to provide a great experience for all our guests. We hope to welcome you back soon for another fantastic stay!
by A verified traveler from pasadena
Posted 1 Nov 2024
Nuetral
Comment from Hotel Management
5 Nov 2024 by Zareth Medina, Hotel Management
Estimado Buenaventura, agradecemos que se haya tomado el tiempo para compartir su experiencia en el Hotel Faranda Express Puerta del Sol. Nos alegra saber que su estadía fue neutral y valoramos sus comentarios, ya que nos ayudan a mejorar nuestros servicios. Queremos asegurarnos de que cada huésped tenga una experiencia excepcional, por lo que nos gustaría conocer más sobre cómo podemos superar sus expectativas en su próxima visita. No dude en contactarnos directamente para cualquier comentario adicional que quiera compartir. Esperamos poder darle la bienvenida nuevamente muy pronto y hacer de su próxima estadía algo memorable.
by A verified traveler
Posted 22 Oct 2024
service and communication not good at all I feel and property conditions are not good to
Comment from Hotel Management
23 Oct 2024 by Zareth Medina, Hotel Management
Dear Oakland, thank you for your feedback. We sincerely apologize for the service and communication issues you encountered during your stay. Your experience is important to us, and we are committed to improving our standards. We are currently addressing the property conditions to provide a better environment for our guests. We appreciate your insights, and hope to welcome you back for a much-improved experience in the future.
by A verified traveler from Leesburg
Posted 7 Oct 2024
Very nice place!
Comment from Hotel Management
8 Oct 2024 by Zareth Medina, Hotel Management
Dear Sandra, thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Hotel Faranda Express Puerta del Sol. Our team works hard to create a welcoming and pleasant atmosphere for all our guests, and your kind words motivate us to continue. We look forward to welcoming you back for another enjoyable experience soon! Safe travels!
by A verified traveler from Yorktown Heights
Posted 7 Oct 2024
The rooms/bathrooms are a bit outdated. Breakfast was great. Front doors were always open so anyone could walk around hotel even if they weren’t a guest. Overall, For the price and location, I would stay again.
Comment from Hotel Management
8 Oct 2024 by Zareth Medina, Hotel Management
Dear Madeline, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast during your stay. We will take note of your comments regarding the outdated rooms/bathrooms and the security concern with the front doors. Your comments will help us improve for future guests. We hope to have the opportunity to welcome you back for another stay at Hotel Faranda Express Puerta del Sol.
by A verified traveler from Brooklyn
Posted 28 Sep 2024
Ok
Comment from Hotel Management
30 Sep 2024 by Zareth Medina, Hotel Management
Estimado David, agradecemos que te hayas tomado el tiempo para dejarnos tu comentario. Aunque solo has puesto "Ok", nos gustaría saber más sobre tu experiencia en el Hotel Faranda Express Puerta del Sol. Tu opinión es muy valiosa para nosotros y nos ayuda a seguir mejorando. Esperamos que haya sido una estadía placentera y que podamos recibirte nuevamente en el futuro. ¡Saludos cordiales!
by A verified traveler from Holbrook
Posted 24 Sep 2024
Stayed here twice. Staff is friendly, and it's a pretty & relaxing place in the middle of a busy city. Well priced, decent breakfast.
Comment from Hotel Management
24 Sep 2024 by Zareth Medina, Hotel Management
Estimado Mojica, gracias por tu detallada reseña. Nos alegra saber que disfrutaste de una cómoda estancia en nuestro hotel, especialmente de la habitación, la piscina y el desayuno. Lamentamos los inconvenientes con el televisor, tomaremos nota para mejorar. Esperamos poder recibirte nuevamente en el Hotel Faranda Express Puerta del Sol para brindarte una experiencia aún mejor. ¡Te esperamos de vuelta pronto!
by A verified traveler
Posted 23 Sep 2024
Service at restaurant is awful. constantly waiting for milk, coffee and eating utensils!! which I believe is caused not by the staff but the lack of it...They seem to try and save money by operating with minimal staff insane small things but its constant. Can't operate a restaurant with 2-3 people out front serving and cleaning. not fair to the restaurant staff because they are the ones taking the heat for poor management!! I had a reservation for 2 but a staff member wanted to charge me extra for taking a meal to my room when there was actually no tables ready as they were all taken or not cleaned of used plates!! door to my room was very hard to close-open and I warned them that if it broke that I did not want to be blamed - well it took them more than 6 days to fix! they don't allow visitors to go to your room and its not due to security reasons, its done for money! they will charge you 40K pesos PP even if that person simply goes up for an hour to visit you. Security can be satisfied by simply registering that person using their personal identification like other surrounding hotels do! crazy changes at this hotel which I believe will cause me to NOT stay there again!
Comment from Hotel Management
24 Sep 2024 by Zareth Medina, Hotel Management
Dear Mario, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Rest assured, we will address the issues raised regarding the restaurant service, room maintenance, and visitor policy with our team to improve our guest experience. Your comments are valuable to us, and we hope you will give us another opportunity to provide you with a better stay in the future.
by A verified traveler
Posted 23 Sep 2024
Furniture must be changed to newer or modern ones. Room was ok but needs modernization. Breakfast was very limited. Restaurant had a less appropriate smell.
Comment from Hotel Management
24 Sep 2024 by Zareth Medina, Hotel Management
Dear Jairzinho, thank you for your valuable feedback. We're glad to hear that you found your room comfortable. We appreciate your suggestions regarding the modernity of our furniture and the breakfast variety, as they help us improve our services. Our team is already working on updates to enhance our guests' experiences. We apologize for the smell you noticed in the restaurant; this is not the standard we aim for, and we are addressing it promptly. We hope to welcome you back soon with visible improvements. Best regards.
by A verified traveler from Lawrenceville
Posted 18 Sep 2024
El hotel esta bien de paso, pero las amenidades estan muy viejas
Comment from Hotel Management
24 Sep 2024 by Zareth Medina, Hotel Management
Estimado Julian, gracias por compartir su opinión sobre su estancia en el Hotel Faranda Express Puerta del Sol. Nos alegra saber que le resultó conveniente como un lugar de paso. Sin embargo, lamentamos que las amenidades no hayan cumplido con sus expectativas. Su retroalimentación es valiosa para nosotros y estamos trabajando continuamente para mejorar nuestras instalaciones. Esperamos poder brindarle una experiencia más satisfactoria en una próxima visita. ¡Saludos cordiales!
