Ratings based on 907 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
The staff was very attentive to our needs. The breakfast was very nice.
Romario went above and beyond to accommodate us.
I will stay here again.
by A verified traveler from Curitiba
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Priscila Carvalho – Gerente de Operações/Serviços, Hotel Management
Olá! Agradecemos imensamente pela sua avaliação positiva. Sua opinião é muito importante para nós! Atenciosamente,Priscila Carvalho – Gerente de Operações e Serviços Operations and Service ManagerRadisson Rio de Janeiro Barra
by A verified traveler
Posted 19 Nov 2024
We enjoyed our stay at this hotel. We had issues with the room initially and the supervisor quickly resolved and was very friendly. The whole staff was great, especially Romario, who was very helpful throughout our entire stay. There are nice shops and restaurants within walking distance. The breakfast was amazing. We will definitely stay here again the next time we visit Brazil.
Comment from Hotel Management
21 Nov 2024 by Priscila Carvalho – Gerente de Operações e Serv., Hotel Management
Thank you very much for sharing your experience with us! We are extremely happy to hear that, despite some initial setbacks, your stay was pleasant and that our team, especially Romário, was able to make your experience even more positive. We would also like to thank you for highlighting the friendliness of our supervisor, who tried to resolve the situation quickly.It is great to hear that our breakfast and the location of the hotel met your expectations. We are always available to offer the best possible service, and we are happy that you enjoyed the shops and restaurants nearby.It will be a pleasure to welcome you again on your next visit to Brazil. We look forward to your next stay with great affection!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Priscila Carvalho – Gerente de Serviços e Operaçõ, Hotel Management
Olá! Agradecemos imensamente pela sua avaliação positiva. Sua opinião é muito importante para nós! Atenciosamente,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Priscila Carvalho – Gerente de Serviços e Operaçõ, Hotel Management
Olá! Agradecemos imensamente pela sua avaliação positiva. Sua opinião é muito importante para nós! Atenciosamente,
by A verified traveler
Posted 26 Oct 2024
Amazing customer service
Comment from Hotel Management
3 Nov 2024 by Priscila Carvalho - Gerente de Operações/Serviços , Hotel Management
Obrigada pela sua avaliação! Ficamos felizes que você tenha desfrutado da sua estadia. Esperamos recebê-lo novamente em breve!
by A verified traveler
Posted 11 Oct 2024
The staff was friendly and very helpful.
Comment from Hotel Management
13 Oct 2024 by Priscila Carvalho – Gerente de Serviços e Operaçõe, Hotel Management
Thank you for your review! We are glad you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted 22 Sep 2024
The hotel has three basic issues:
1) Bad construction of the bathroom creates a flood with every shower, even using just the handheld.
2) Strong odours, our bathroom, after having requested a room change, smelt like a dog had recently been groomed. It is a pet friendly hotel, that’s positive, but several other spaces in the hotel had unpleasant odours.
3) Lack of hotel management presence, too many minor details that some good leadership would resolve.
Apart from that, helpful and friendly staff, in particular the front desk and great quiet location.
Comment from Hotel Management
8 Oct 2024 by Priscila Carvalho – Gerente de Serviços e Operaçõ, Hotel Management
Thank you for sharing your experience and we sincerely apologize for the issues you experienced during your stay. Your comments regarding the bathroom construction and odors are very important to us, and we will investigate these issues to ensure they are resolved.We are pleased to hear that you found our staff to be helpful and friendly, especially at the front desk, and that you enjoyed the location of the hotel. Your suggestion regarding the management presence is valued, and we will consider ways to improve the supervision and management of our facilities.We hope to have the opportunity to welcome you again and provide you with a much better experience. Thank you for your feedback!
by A verified traveler
Posted 15 Sep 2024
So old and stinky towels, had to ask for a new ones…. Shower was not cleaned as it was supposed to be.
Comment from Hotel Management
22 Sep 2024 by Priscila Carvalho – Gerente de Serviços e Operaçõ, Hotel Management
Hello! Thank you for your feedback, and we are sorry that your experience was not satisfactory. We apologize for the towels and the cleanliness of the shower. Your opinion is very important to us, and we will work to improve these points. We hope to have the opportunity to offer a better experience on your next visit!
