Ratings based on 120 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2024
We arrived at the property late and the room we booked and paid for was not available - we booked a Jr Suite with King bed and two single beds, and they only had small Jr Suite with one bed. So they made us get another room for 300 Eur - we feel like we were taken advantage of because we arrived late and did not have any other options given the late hour.
by A verified traveler
Posted 3 Jul 2024 on Hotels
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Very romantic hotel in a small town in Alsace
Posted 13 Aug 2023 on Hotelsamazing hotel. we booked for wedding anniversary. Hotel met and exceeded all expectation, from service, design and amenities. Sauna and swimming pool are great, hotel is very nice and bright, and town is nice to visit for a day or two as well. Parking is available at hotel for 25 Euro but also free in the town. Breakfast was good, especially omelet was tasty. Will come again
by A verified traveler
Fine hotel
Posted 19 Jul 2023 on HotelsThis hotel is ok. There is no restaurant and the parking is down the street a ways which isn't the most convenient- they should have valet. The room was large and very comfortable. Staff is excellent.
Comment from Hotel Management
21 Jul 2023 by The 5 Terres***** teams, Hotel Management
Dear Guest,Thank you for your comment. Allow us to correct some of your assertions.Our hotel is well equipped with a gourmet restaurant. This one was simply on leave during your stay….Our car park is 150 meters from our House, a drop-off area is at your disposal just in front of our entrance; our reception staff is also available to take care of your luggage, on arrival and on departure, and take care of it for you.We are delighted to read that the quality of the accommodation, as well as the service of our teams, have lived up to your expectations.Sincerely,
by A verified traveler
Posted 6 Jul 2023
Fantastic place for a brief stay in the Alsace wine region. The way the hotel has been built into essentially four old framework houses is stunning. The services and atmosphere are top. This was way above our expectation.
by A verified traveler
Posted 3 Feb 2022
Absolutely everything about this hotel and stay was perfect - the spa was gorgeous, the staff were incredible and the room was brilliant.
EXCEPT that they charged me twice! I told them at checkout that I had already paid through Expedia, but they insisted on charging me again saying the first one was a holding charge. A few days later, both payments have been taken and completed. If I hadn’t double checked I might never have noticed!!
Comment from Hotel Management
3 Feb 2022 by Naomi Scherlen, Front office manager, Hotel Management
Dear Mrs JOHNSTON,
We thank you for your kind words.
We have just refunded the amount paid twice on the credit card used for the payment on spot.
We apologize for the inconvenience and please do not hesitate to contact us for any further information.
Best regards,
by A verified traveler
Posted 12 Aug 2020 on Hotels
by A verified traveler
Posted 16 Feb 2020 on Hotels
by A verified traveler from Charlotte
Posted 9 Dec 2019
Very nice designed new property with great combination of modern functionality in a 16th century winery house. Great rooms and a great spa build into the old cellars plus exceptional reception and bar area.
