Ratings based on 326 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
We were a family of four good size room
by A verified traveler
Posted 8 Nov 2024
Good hotel had a very good sleep
Comment from Hotel Management
12 Nov 2024 by Katy - Reservations , Hotel Management
Dear Francis, we are pleased to hear that you had a very good sleep at our hotel. Thank you for choosing Mercure Barnsley Tankersley Manor Hotel. We look forward to welcoming you again soon. Best regards, Mercure Barnsley Tankersley Manor Hotel
by A verified traveler
Posted 3 Nov 2024
Walls are paper thin so you can hear everything next door.
Rooms are too hot.
No real value for money and i expect a lot better for £160 for one night.
On the plus side the staff are the only real credit to your poor hotel.
Comment from Hotel Management
12 Nov 2024 by Katy - Reservations , Hotel Management
Dear Rich, We apologise for the inconvenience you experienced with noise and room temperature. Your feedback is valuable, and we will address these issues promptly. We appreciate your kind words about our staff. Thank you for bringing these matters to our attention. Warm regards, Mercure Barnsley Tankersley Manor Hotel
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Katy - Reservations , Hotel Management
Dear Gillian, thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Mercure Barnsley Tankersley Manor Hotel
by A verified traveler
Posted 6 Oct 2024
Rooms could have been better, shower tray very dirty/marked did not use. Very limited tea tray, breakfast was very disappointing, very unorganised, chaotic, tea/coffee machine broke down twice.
Comment from Hotel Management
18 Oct 2024 by Katy - Reservations , Hotel Management
Dear Claire, we apologise for the inconveniences you faced during your stay. We will address the cleanliness issues and improve the breakfast organisation. Your feedback is valuable to us. Thank you for bringing these matters to our attention. Best regards, Mercure Barnsley Tankersley Manor Hotel
by A verified traveler
Posted 6 Oct 2024
Staff were great at check in but the room was so noisy. We could hear every word of conversations from a family next to us. The corridors are also noisy. Premier Inns are quieter!
A real shame as the pool facilities are great as is parking and location but lack of a good nights sleep lets the hotel down
Comment from Hotel Management
28 Oct 2024 by Katy - Reservations , Hotel Management
Dear Sarah, We appreciate your feedback and apologise for the noise disturbances during your stay. We are glad you found our staff welcoming and enjoyed the pool facilities, parking, and location. Please be assured that we will address the noise issues to enhance our guests' comfort. Thank you for highlighting areas we can improve. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Mercure Barnsley Tankersley Manor Hotel
by A verified traveler
Posted 24 Sep 2024
The property appears to be geared towards weddings at the weekends. Unfortunately we couldn't be put into a quiet room away from the entertainment. The bass was very loud indeed and after calling reception at 11.30pm, they did turn it down a little, which was appreciated (12.30 is when they have to finish apparently). Regrettably a group of young girls then came back to the adjacent room and continued the party until the early hours, which added to a very disturbed night. If you are part of the party and expecting this, I'm sure you'll be fine (tolerant), if you are expecting a relaxing stay, peaceful and quiet (at the weekend), I'd make sure they put you in the opposite end of the hotel to the entertainment. Would also be nice if a member of staff walked the corridors to check that everyone is being considerate in the early hours (2.30am is beyond acceptable).
Comment from Hotel Management
1 Oct 2024 by Katy - Reservations , Hotel Management
Dear James, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced during your stay, especially with the noise disturbances from the wedding events. We understand the importance of a peaceful and relaxing stay and will take your feedback into consideration to improve our services. We strive to ensure all our guests have a comfortable experience, and we regret that we fell short in your case. Your suggestion regarding monitoring noise levels in the corridors will be discussed with our team for future enhancements. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay. Warm regards, Mercure Barnsley Tankersley Manor Hotel
by A verified traveler
Posted 4 Sep 2024
Porridge made to order at breakfast. Nice old building with character. Wish the pool was larger !
Comment from Hotel Management
23 Sep 2024 by Katy - Reservations , Hotel Management
Dear Marie, thank you for your positive review. We are glad you enjoyed the made-to-order porridge and the character of our old building. We appreciate your feedback regarding the size of the pool. Warm regards, Mercure Barnsley Tankersley Manor Hotel
by A verified traveler
Posted 30 Aug 2024
Another excellent stay. Food was good - breakfast particularly and dinner had great options - well cooked. Room again was spotless and everything worked perfectly. Will definitely be staying when next in the area.
Comment from Hotel Management
31 Aug 2024 by Katy - Reservations , Hotel Management
Dear Kathy, we are delighted to hear about your excellent stay with us. It's fantastic to know that you enjoyed the food options and had a spotless room. We look forward to welcoming you back on your next visit to the area. Warm regards, Mercure Barnsley Tankersley Manor Hotel
by A verified traveler
Posted 26 Aug 2024
It's shocking for disabled and elderly outside paths are very uneven and parking not great only one parking for disabled.thr walk in shower in the room was ideal but the chair and settee in the room were very dirty.the beds were very comfy though.but the constant humming noise all night long outside was not great so sleepless night..drove home tired not refreshed..won't stay again..
Comment from Hotel Management
31 Aug 2024 by Katy - Reservations , Hotel Management
Dear Lynn, thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you experienced during your stay. We have taken note of your concerns regarding the cleanliness of the chair and settee in the room, as well as the outside noise affecting your sleep. Please be assured that we will address these issues internally to improve our services. We appreciate your kind words about the comfortable beds and the walk-in shower. We hope you can give us another chance to provide you with a better experience in the future. Warm regards, Mercure Barnsley Tankersley Manor Hotel.
