Ratings based on 684 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
This was a completely terrible experience. First the day I was going to check in the hotel manager called me to ask me whattime i was giing to arrive. Then i was informed that there may not be staff on hand to check out with so I should lock my key in my roomwhen checking out.
When i arrived the front desk couldn't find my prepaid reservation. After calling someone on the phone all in a language I couldn't understand they found my reservation. I went to the room and dropped of my luggage and went to eat. When i came back i inspected the room and it was filthy. Hair in the sheets, the floor was slick, there were stains all over the matress. The towels had streaksof something on them like it didnt come out in the wash. The sheets were tissue paper thin. At this point I didnt want to fight again in a foreign language so i just checked out and left.
Comment from Hotel Management
5 Nov 2024 by manager, Hotel Management
Hello BryanSorry for incogitance regarding room.Regarding I call you for check inn. I explain we have a family death and may be no one in office or new just take care forI talk with on phone everything I explain before I leave office to all reservation guests, and all understand.Thank you and sorry..
by A verified traveler
Posted 28 Oct 2024
Covers the basics & it's clean but that's it. My room had no tissues & no iron. I was in town on business & couldn't iron the outfit I packed.
It's allergy season & there were no tissues.
The blankets aren't much thicker than tissues but that isn't any help.
To make matters worse, I had a family emergency & had to leave a day early and when I was checking out, the front desk staff tells me, 'Well, you booked online thru a third party site and we've already paid them their commission.'
Ok, sure, I get that. But I was literally going back because a family member was in a medical crisis. Don't make my early check out about *your commission*.
Comment from Hotel Management
28 Oct 2024 by manager, Hotel Management
Hello ShawnaSorry for uncomfortable.Iron and iron bord we provided from office. we did not keep tissues in room also. If guest early checkout we are happy to refund. Ther is not a commission issue. No one say like this. This is wrong.
by A verified traveler
Posted 14 Oct 2024
We were expecting southern hospitality. Instead, we had to search for someone to check us in. Finally, we were checked in with out on smile to be seen.
Thankfully, the room was clean, and the location is perfect. Just don't have high expectations.
Comment from Hotel Management
14 Oct 2024 by manager, Hotel Management
Hello MichelThank you very much.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
13 Oct 2024 by manager, Hotel Management
Hello RobertThank you very much and staying with us.
by A verified traveler
Posted 6 Oct 2024
If you want a good bed in a nice location with no big frills but quiet and comfortable, this place is for you.
Comment from Hotel Management
7 Oct 2024 by manager, Hotel Management
Hello ElizabethThank you very much.
by A verified traveler
Posted 23 Sep 2024
I room was quiet and clean. The air conditioner was very cold, but a little bit loud. The pool was already closed for the season. A little too early. There were many guests who would have enjoyed a swim on the 90° day
Comment from Hotel Management
23 Sep 2024 by manager, Hotel Management
Hello ChristelleThank you very much.Sorry for pool. Outdoor is closed from weekend of September after bourbon festival and water is cold day by day.Sorry for.
by A verified traveler
Posted 20 Sep 2024
the place was great for being so close to the Kentucky Bourbon Fest. Its old though. Nothing fancy. But, TV worked. AC worked GREAT. and shower was strong and hot all day. Toilets are extremely low.
Comment from Hotel Management
21 Sep 2024 by manager, Hotel Management
Hello StevenThank you very much.
by A verified traveler
Posted 5 Sep 2024
I booked online and they had the audacity to tell us next time pay inside, and stop paying online. we like to save money, that’s what the app is for. Checkout time is not 11 it’s more like 9:30-10 and sometimes if they are feeling nice it’s 10:30. But the place itself is nice. Well kept up with and clean.
Comment from Hotel Management
21 Sep 2024 by manager, Hotel Management
Hello BridgetThank you very much.
by A verified traveler
Posted 28 Aug 2024
It was ok. Could be updated
Comment from Hotel Management
29 Aug 2024 by manager, Hotel Management
Hello GeanaThank you.
by A verified traveler from El Paso
Posted 21 Aug 2024
Friendly
Comment from Hotel Management
21 Aug 2024 by manager, Hotel Management
Hello MariaThank you very much.
