Ratings based on 139 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Staff is amazing! Very friendly and helpful.
Comment from Hotel Management
9 Dec 2024 by Experience Manager, Hotel Management
Dear MahadyaThank you so much for your kind review.Your kind words about our staff are very valuable to us. Attention to detail and a personalized approach are fundamental to our service. We look forward to your next visit.Kind regardsAntonio Ruiz
by A verified traveler
Posted 4 Dec 2024
by A verified traveler from Toms River
Posted 25 Nov 2024
We loved the Sunotel Central. It was in a fabulous location within easy walking distance of all the sights in Madrid. The room was clean and of a good size and the only thing it was missing was hair conditioner. The staff was great and went above and beyond. I highly recommend.
Comment from Hotel Management
26 Nov 2024 by Experience Manager, Hotel Management
Dear MichelleThank you so much for your positive review about your saty in Sunotel Central.We are delighted to know that the hotel's cleanliness met your satisfaction. It is an aspect to which we pay special attention to ensure a comfortable and safe stay.We sincerely thank you for highlighting the team's friendliness. Hospitality is one of our core values, and we are delighted that you noticed it.We hope to see you back soon.Antonio RuizExperience Manager
by A verified traveler
Posted 24 Nov 2024
really good
Comment from Hotel Management
25 Nov 2024 by Experience Manager, Hotel Management
Dear JosephThank you so much for your kind review about Sunotel Central.Thank you very much for your review and for choosing us. We are glad to know that you had a pleasant stay, and we will be delighted to welcome you again on your next visit.Kind regardsAntonio RuizExperience Manager
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 27 Oct 2024
Good central location, easy to nearby resturants and locations
Comment from Hotel Management
30 Oct 2024 by Experience manager, Hotel Management
Dear SamuelIt fills us with satisfaction to know that your experience was positive. We strive to make each visit special, and your words are a reward for our team.See you next time.Kind regardsAntonio RuizExperience Manager
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 18 Oct 2024
Hot tub good, pool cold.
Bar not evident
Comment from Hotel Management
30 Oct 2024 by Experience Manager, Hotel Management
Dear LindaThank you for your positive review. It motivates us greatly to know that we met your expectations, and we thank you for taking the time to share your opinion.We will take notes of your suggestion and we will work about that.Kind regardsAntonio RuizExperience Manager
