Ratings based on 960 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Attention to detail was impressive. Staff were very responsive to any questions or requests.
Comment from Hotel Management
2 Dec 2024 by Gonzalo Varela - Front desk manager., Hotel Management
Dear Angela,Thank you for your wonderful feedback! We’re thrilled to hear you appreciated our attention to detail and the responsiveness of our staff. Providing exceptional service is our priority, and your kind words mean a lot to us.We look forward to welcoming you back for another great stay!Best regards
by A verified traveler from SANTA CLARA
Posted 30 Nov 2024
Love it
Comment from Hotel Management
2 Dec 2024 by Gonzalo Varela - Front desk manager., Hotel Management
Dear DAT,Thank you for sending us your valoration. Hope to see you back again very soon.Best regards,
by A verified traveler
Posted 29 Nov 2024
Nice place
Comment from Hotel Management
2 Dec 2024 by Gonzalo Varela - Front desk manager., Hotel Management
Dear Alexmi,Thank you for sending us your comments!Hope you to visit us back again in a close future.Best regards,
by A verified traveler from Bellevue
Posted 28 Nov 2024
The shower room needs improvement in air circulation. The ceiling has significant mold, which creates an uncomfortable experience for a hotel stay.
Comment from Hotel Management
2 Dec 2024 by Gonzalo Varela - Front desk manager., Hotel Management
Dear Don,Thank you for bringing this to our attention. We sincerely apologize for the issue with the shower room and understand how this impacted your stay. Please rest assured that we are addressing the ventilation and mold concerns promptly to ensure a better experience for our guests.We appreciate your feedback and hope to have the opportunity to provide you with a much-improved stay in the future.Best regards,
by A verified traveler
Posted 27 Nov 2024
excellent location, good food and friendly staff.
Comment from Hotel Management
2 Dec 2024 by Gonzalo Varela - Front desk manager., Hotel Management
Dear Bruce,Thank you for your kind words! We’re delighted you enjoyed our excellent location, good food, and the friendliness of our staff. Your feedback means a lot to us, and we look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Gonzalo Varela - Responsable de recepción, Hotel Management
Estimada Keirol,Gracias por tu valoración! esperamos volver a verle muy pronto.Saludos,
by A verified traveler
Posted 25 Nov 2024
Bad service and dirty
Comment from Hotel Management
27 Nov 2024 by Gonzalo Varela - Front desk manager., Hotel Management
Dear Geraldine,We’re sorry to hear your experience wasn’t satisfactory. We’ll take your feedback into account to improve. Thank you for sharing your thoughtsRegards,
by A verified traveler
Posted 24 Nov 2024
Friendly, helpful staff.
Comment from Hotel Management
26 Nov 2024 by Yesenia - Front desk Sercotel Rosellón, Hotel Management
Dear Josephine,We appreciate your kind review and we are pleased to know that you had a wonderful stay.Kind regards,Yesenia / FRONT DESK
by A verified traveler
Posted 23 Nov 2024
I am giving this hotel a one-star, ONLY because of its location 5 minutes' walk away from La Sagrada Familia. Otherwise, it would have been zero, windows falling apart, heater/AC broken, bathroom door broken, faucet not working. I just wish management could do something about the maintenance of this property.
Comment from Hotel Management
25 Nov 2024 by Gonzalo Varela - Front desk manager, Hotel Management
Dear Petersen,We’re sorry to hear about the issues you encountered during your stay. While we’re glad you appreciated our location, we take your feedback seriously and are addressing the maintenance concerns you mentioned with our team. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for sharing your experience.Regards,
by A verified traveler
Posted 18 Nov 2024
Lovely!
Comment from Hotel Management
20 Nov 2024 by Alfredo, Guest Experience, Hotel Management
Dear Mark,Thank you for your comment!We look forward to welcoming you back again very soon!Best regards,
