Ratings based on 832 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
The breakfast was absolutely delicious. We loved the ability to order eggs any style from the kitchen, all the juices, as well as the cheese and fruit. Great add to a beautiful hotel.
Comment from Hotel Management
20 Dec 2024 by Front Desk - Xin, Hotel Management
Dear Jessica,Thank you so much for your wonderful feedback! We are very glad that you enjoyed your stay at RoomMate Gerard especially with the breakfast. We hope to welcome you back soon for another delicious breakfast and a memorable stay!Front Desk - Xin
by A verified traveler
Posted 12 Dec 2024
Excelente habitacion y ubicacion. Muy buen desayuno!
Comment from Hotel Management
20 Dec 2024 by Front Desk - Xin, Hotel Management
Estimado Javier,¡Muchas gracias por tu reseña! Nos alegra saber que disfrutaste tanto de la habitación, la ubicación y el desayuno. Es un placer ofrecerte una experiencia agradable y esperamos poder recibirte nuevamente en tu próxima visita.Front Desk - Xin
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
25 Dec 2024 by Sunita Shrestha - Front Desk, Hotel Management
Dear Jesus,Thank you so much for sharing your experience in Room Mate Gerard with us!We are very happy to read that you loved your stay and the whole team is looking forward to welcoming you again very soon in Room Mate Hotels!Warm regards,Sunita ShresthaFront Desk
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Dec 2024 by Sunita Shrestha - Front Desk Agent, Hotel Management
Dear Barbara,Thank you so much for sharing your experience in Room Mate Gerard with us!We are very happy to read that you loved your stay and the whole team is looking forward to welcoming you again very soon in Room Mate Hotels! Warm regards, Sunita ShresthaFront Desk
by A verified traveler
Posted 22 Oct 2024
Fantastic location - great staff & lovely hotel!
Comment from Hotel Management
25 Oct 2024 by Sol Madrid Front Desk, Hotel Management
Dear Anna, Thank you very much for sharing your experience with us. We are delighted to hear that you were satisfied with our excellent location and the friendliness of our staff. We look forward to welcoming you back in the future! Best regards,
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Susan,Thank you so much for your high rating! We are delighted that you had a positive experience at our hotel. Even though you didn’t leave specific comments, your rating means a lot to us and encourages our team to continue providing excellent service.We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 11 Oct 2024
excellent location
Comment from Hotel Management
20 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Deborah,Thank you for choosing our hotel for your stay. We are very glad you trusted us. As you may have noticed, we have an excellent location that allows our guests to enjoy the best the city has to offer, all within walking distance.We look forward to welcoming you again in the future.Best regards,
by A verified traveler
Posted 6 Oct 2024
😃
Comment from Hotel Management
10 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Anna,Thank you for your positive feedback! We're thrilled to see that you had a great experience. We look forward to welcoming you back soon! Best regards,
by A verified traveler
Posted 4 Oct 2024
They had a fantastic daily breakfast buffet and knowledgeable staff .
Comment from Hotel Management
10 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Larry,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our daily breakfast buffet and found our staff to be knowledgeable. It’s always great to know when guests appreciate the service and amenities we offer.We hope to have the pleasure of welcoming you back for another fantastic stay soon!Best regards,
by A verified traveler from Morgantown
Posted 3 Oct 2024
The front desk was very helpful
Comment from Hotel Management
10 Oct 2024 by Jorge Tomas Front desk, Hotel Management
Dear Christopher,Thank you for your kind feedback! We are delighted to hear that you found our front desk team to be very helpful. Providing excellent service is a priority for us, and we are glad to know our team made a positive impact during your stay.We hope to have the pleasure of welcoming you back soon!Best regards,
