Ratings based on 672 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Easy to get to via metro from centre of barcelona
Comment from Hotel Management
19 Nov 2024 by Ona Living Barcelona, Hotel Management
Hi there, Thanks for letting us know about your stay.We're thrilled to hear that getting to us via metro was a breeze for you! And a big cheers for appreciating the cleanliness of our rooms - our housekeeping team works hard to keep everything spotless. It's great to see that you were happy with the overall condition of the hotel too. Regarding the room amenities, we'd love to hear more about how we could improve to make future stays even better for you and others.We look forward to seeing you again soon.Best regards,Ona Living Barcelona
by A verified traveler
Posted 13 Nov 2024
Shower room needs do some work
Comment from Hotel Management
14 Nov 2024 by Ona Living Barcelona, Hotel Management
Hello!Thanks for sharing the impressions of your stay with us.We're glad the shower was available for you, and we hope it helped you feel refreshed. We're sorry to hear that you encountered some issues with the shower room. While we always aim for perfection, sometimes things don't go as planned. Rest assured that we take your feedback seriously and continuously work on maintaining our facilities to ensure a comfortable experience for all our guests.We hope you'll visit us again soon!Ona Living Barcelona
by A verified traveler
Posted 10 Nov 2024
It provides kitchen facilities, convenient for cooking.
Also near the metro and bus stop, there are many restaurants around the hotel.
Disadvantage is noisy, you must close the windows when sleeping.
Comment from Hotel Management
12 Nov 2024 by Ona Living Barcelona, Hotel Management
Hi there Mei Wai,We'd like to say thanks for taking some time to share your feedback. It's fantastic to hear you enjoyed the convenience of our kitchen facilities and the nearby restaurants. Our location is indeed perfect for guests who wish to explore the city and its culinary offerings! We're also thrilled you found our proximity to the metro and bus stops beneficial for your travels around Barcelona. Regarding the noise, we understand that it can be a concern, especially in a lively city like ours. Although our double glazed windows usually do a great job at soundproofing, we apologize if this was not sufficient for your comfort during sleep.We hope you'll pop by and stay with us another time.Take care,Ona Living Barcelona
by A verified traveler
Posted 20 Oct 2024
Far from the center, no receptionist after 5pm.
Comment from Hotel Management
21 Oct 2024 by Ona Living Barcelona, Hotel Management
Hey, Ramiz! A million thanks for your thoughtful review.We're glad to hear that you found our hotel to be clean and in good condition. We pride ourselves on maintaining a high standard for our guests. However, I'm sorry to hear about the inconvenience you experienced with our reception hours. While our reception isn't open 24/7, we do offer an automatic check-in machine and provide contact numbers for assistance outside of reception hours to ensure our guests can always get the help they need. We hope this didn't cause too much of a hassle and that you still managed to enjoy your stay in Barcelona.We hope to welcome you back.Best wishes,Ona Living Barcelona
by A verified traveler
Posted 12 Oct 2024
It’s big and comfortable. But they don’t refill coffee and tea.
Comment from Hotel Management
16 Oct 2024 by Ona Living Barcelona, Hotel Management
Hello!Thanks for sharing the impressions of your stay with us.We're thrilled to hear you found our accommodations big and comfortable – that's just the kind of experience we aim to provide! We hope you'll visit us again soon!Ona Living Barcelona
by A verified traveler
Posted 4 Oct 2024
It was a pleasant stay in Ona Living, we were given the room on the ground level with terrace. Aircondition was fantastic, Monserat, the reception was a very welcoming. The only downfall is the toilet doesnt have ventilation and making weird noises.
Comment from Hotel Management
5 Oct 2024 by Ona Living Barcelona, Hotel Management
Hey, Lovel! A million thanks for your thoughtful review.We are delighted to hear that you appreciated our check-in and check out process and our high standards. We do, however, regret that you were disturbed, please do not hesitate to let us know of your concerns at the time as we will look into the best solution or find an alternative room, if available.We hope to welcome you back.Best wishes,Ona Living Barcelona
by A verified traveler
Posted 22 Sep 2024
Room was run down, bathroom walls and door needed repair. Refused to refund to allow us to checkout early.
Comment from Hotel Management
23 Sep 2024 by Ona Living Barcelona, Hotel Management
Hi Nicola,We're very appreciative of you taking a moment to share your feedback with us.It's disheartening to hear that your room did not meet your expectations and that you encountered issues with the bathroom. Our team strives to maintain our apartments in top condition, and we regret any oversight that may have occurred. Regarding the refund policy, we aim to be as flexible as possible while adhering to the terms agreed upon at booking, which are in place to ensure fairness for all our guests.We're looking forward to the chance of welcoming you back soon.Cheers,Ona Living Barcelona
by A verified traveler
Posted 22 Sep 2024
Perfect place for family/friends stay. Abit out of the way from the inner city but a simple bus/metro journey (which is only a maximum 5 min walk) makes it very easy for us. Will definitely come back to Ona Living!
Comment from Hotel Management
23 Sep 2024 by Ona Living Barcelona, Hotel Management
Hello!Thanks for sharing the impressions of your stay with us.We're thrilled to hear that you found Ona Living Barcelona to be the perfect spot for a family or friends' getaway. It's great to know that the convenience of nearby public transportation made exploring the city a breeze for you. Our team always aims to provide clean, well-maintained accommodations, so your high marks on room cleanliness and hotel condition make us beam with pride!We hope you'll visit us again soon!Ona Living Barcelona
by A verified traveler
Posted 9 Sep 2024
Good convenient location
Comment from Hotel Management
10 Sep 2024 by Ona Living Barcelona, Hotel Management
Hi there,It’s great to receive such positive feedback. Thanks for taking the time to share! We are glad to know you had a great stay and our location was just what you were looking for.We all hope to see you again on your next visit.Take care,Ona Living Barcelona
by A verified traveler
Posted 6 Sep 2024
Good location. Not too far from Barcelona centre. Easy access to public transport, within walking distance. Very easy to get to the airport on a bus, bus stop 2 minute walk from apartment. Shopping centre across the road.
Comment from Hotel Management
7 Sep 2024 by Ona Living Barcelona, Hotel Management
Hi there Karen! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that you found our location convenient for both the city center and the airport, and that public transport was easily accessible from the hotel. We're also thrilled that the shopping center just across the road added to the perks of your stay.We're proud of the high marks you gave us for room cleanliness and are glad that overall, you were satisfied with the amenities and condition of the hotel. Our team works hard to maintain our standards and provide a comfortable experience for all our guests.We all hope to see you again on your next visit.Take care,Ona Living Barcelona
