Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I stayed for several consecutive nights, but the quality of service from the staff needs improvement. I understand that this place faces water scarcity, so to take a bath, I needed to request a bathtub plugger from the front desk. However, despite asking for it every day for three days in a row, I never received one. Additionally, the water in the room was supposed to be replenished daily, but on the second night, I had to call and remind them to provide fresh water. Besides, the hotel next door plays electronic music on the rooftop during weekends, lasting until around 11 or 12 at night. For those who are used to sleeping early, it’s practically impossible to fall asleep.
by A verified traveler
Posted 17 Nov 2024
Great service
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Really nice hotel and staff, a little far from Gothic quarter/main sites, but some great local restaurants nearby
by A verified traveler
Posted 28 Oct 2024
Very nice property and amazing staff, excellent breakfast
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
19 Nov 2024 by Novotel Barcelona City, Hotel Management
Wow, thank you so much for your incredible feedback and perfect score! It means the world to us that you had such a fantastic experience. Our team works hard to ensure every stay is memorable, and your kind words motivate us to keep delivering exceptional service. We can’t wait to welcome you back soon!
by A verified traveler
Posted 24 Oct 2024
Wonderful place wit great food
Comment from Hotel Management
18 Nov 2024 by Novotel Barcelona City, Hotel Management
Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay and appreciated both the wonderful atmosphere and our great food. Your feedback is highly valued and motivates us to continue providing excellent experiences for all our guests.We look forward to welcoming you again in the future!
by A verified traveler
Posted 12 Oct 2024
Everything is good except for the shower
Comment from Hotel Management
2 Nov 2024 by Novotel Barcelona City, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear that you enjoyed your overall experience at the hotel.However, we apologize for any issues you encountered with the shower. Your comfort and satisfaction are important to us, and we appreciate your input as it helps us identify areas for improvement.If you could provide us with more details about the shower issue, we would be grateful, as this will assist us in addressing it effectively.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,
by A verified traveler
Posted 10 Oct 2024
The owner needs to change the keycard access system in rooms as ALL the guests were waiting at reception almost on a daily basis because the card would not work. Hence a lower rating. The staff tell me this has been going on for years and is not being corrected.
The staff are amazing, competent in multiple language, helpful as much as they can be with a faulty access system.
Breakfast was adequate, but I would book without breakfast and go out to have a meal/breakfast as none of the items tasted authentic.
Close to Glories metro station and tram stop literally at the doorstep. easy access to ALL main stops within a 10-30 min metro ride.
Quiet and peaceful at night. Safe area, felt comfortable even with late night walks. Cannot say the same about Rambla or Gothic quarters.
Room was clean and so was toilet.
Comment from Hotel Management
2 Nov 2024 by Novotel Barcelona City, Hotel Management
Thank you for providing your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be amazing and helpful, as well as appreciating the cleanliness of your room and the convenience of our location near Glories metro station.However, we sincerely apologize for the inconvenience you experienced with the keycard access system. It is unacceptable that this issue has persisted and caused frustration during your stay. We take such matters seriously, and your comments will be escalated to our management team to ensure that this is addressed promptly.We also appreciate your feedback regarding the breakfast options. While we strive to offer a variety of items, we understand that taste is subjective, and your suggestion to explore local dining options is noted.Thank you again for sharing your insights. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Best regards,
by A verified traveler
Posted 10 Oct 2024
The staff and the cleanliness!
Comment from Hotel Management
1 Nov 2024 by Novotel Barcelona City, Hotel Management
Thank you for your feedback! We are thrilled to hear that you were impressed with our staff and the cleanliness of our hotel. Our team works hard to ensure a welcoming environment, and we take great pride in maintaining high cleanliness standards.We look forward to welcoming you back for another great stay!Best regards,
