Ratings based on 973 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
I didn't expect much from Travelodge, but this is a super spartan hotel, no frills, very basic. No dinner. I was staying for a conference, so hugely expensive this week for what you get. The Wifi I paid for didn't work well for 2 days. On Day 3 I asked reception staff to re-set their router and fix Wifi. That helped, but was hard to work from the room.
Comment from Hotel Management
11 Nov 2024 by Customer Care Team, Hotel Management
Dear customer,Thank you for sharing your opinion with other travellers.As you will have noticed, it is important to report these situations at reception, as our colleagues are happy to help you with everything in their power, and thus be able to help you have a happy stay without inconveniences.We will take your comments into account to continue improving, and we hope to see you on your next stay.Best regards,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Care Team, Hotel Management
Dear Stephen,We would like to thank you very much for giving us the highest rating and we at Travelodge look forward to welcoming you back to any of our 11 hotels in Spain.
by A verified traveler
Posted 25 Oct 2024
Nice
Comment from Hotel Management
28 Oct 2024 by Customer Care Team, Hotel Management
Dear Craig,Thank you very much for giving us the highest rating, but above all, we are glad that you enjoyed your stay.We hope to see you again soon on your next visit to the city.Best regards,
by A verified traveler
Posted 14 Oct 2024
Staff was very helpful, allowed early check-in because room was ready at 12:00 pm
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Dear Jeff,First of all, we would like to thank you for sharing your good experience. We know that the success of a good service is achieved through the warmth and know-how of people, which is why at Travelodge we have a great team who will really be very happy and grateful to read your comment.We hope to have you back in any of our 11 hotels on your future trips. Best regards,
by A verified traveler
Posted 4 Oct 2024
A quiet place to stay for sleep before a long connecting flight. My room is so clean and spacious. I love the firm bed and the ac works well.
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Dear Carmen,First of all, we would like to thank you for taking the time to leave us such a positive review.We are happy to know that you had a nice stay with us and that the location was convenient.We work every day to achieve this.We hope to see you again.
by A verified traveler
Posted 19 Sep 2024
The staff were very helpful!
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Dear Jacqueline,Thank you very much for your kind words. At Travelodge we strive to offer our customers the best stay possible and our team of colleagues do a great job, with their friendly service and good work, earning these kinds of comments. We are very happy to know that you had a wonderful stay.We hope to see you again soon on your next visit to the city.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Dear Bernadette,We appreciate you taking the time to rate us.We are sorry that your experience was not as satisfactory as we had hoped.We would appreciate it if you could report any incidents during your stay, so that our colleagues can resolve any issues that may cause you discomfort during your stay.We hope you will give us a chance during your next visit to the city so that we can provide you with our best service.Kind regards.
by A verified traveler
Posted 8 Aug 2024
Had to call the front desk on 3 different occasions for 3 different maintenance issues.
Comment from Hotel Management
21 Aug 2024 by Customer Care Team, Hotel Management
Dear Sylvie,We appreciate your comment.If you could give us more information about what happened, it would be great, this way we could solve those situations that we have not detected and prevent them from happening again on future occasions.If you are interested in helping us improve, we would appreciate it if you could send an email to our colleagues in the quality department.All the best,
by A verified traveler
Posted 21 Jul 2024
Just a little closer to the city centre and it would be convenient for those who prefers to walk around and perhaps a fridge and a safe to store your valuables but other than that, the staff were friendly and helpful, a nice tidy and spacious accomodation and a quiet area.
Comment from Hotel Management
14 Aug 2024 by Customer Care Team, Hotel Management
Dear Jason,Thank you for sharing your opinion with other travelers.We would like to clarify, based on his comments, that the rooms do not have a minibar, while they have a 24-hour cafeteria.We will take into account your instructions and we are looking forward to see you soon in any of our 11 hotelsAll the best,
by A verified traveler
Posted 6 Jul 2024 on Orbitz
The bathroom had mold on the ceiling because of a lack of ventilation. There were many small stains on the comforters and sheets. The grounds were very nice and well maintained.
Comment from Hotel Management
15 Jul 2024 by Customer Care Team, Hotel Management
Dear Katherine,Thank you for taking the time to review your stay.We are glad to hear that overall you had a very good stay with us.We hope to see you again on your next visit to the city.Best regards,
