Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Hotel is having a conduction site right next door and the room I was given was right looking at the project with HUGE digging sound. I requested to change a room to higher floor and that’s better. I went out in the afternoon and I came back, a man was inside my room! He tried to explain that he was changing a light bulb in Spanish, at least that’s what i got from his body language because I don’t understand Spanish. But I thought for cases like this I should be informed first, also I didn’t ask to change light bulb either. He left right when I was stunned opening the door and left his ladder inside the room, so I had the ladder in until checkout. Other than that the hotel staff are very friendly and it’s good
Comment from Hotel Management
26 Nov 2024 by Lenín Marte, Front office Manager, Hotel Management
Dear Fei, Thank you for taking the time to share your review.It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected. We'll be sure to pass on your kind words to our team.However, we are sorry to hear that you felt our usual high standards were not upheld and wish you had let us know of your concerns at the time so we could take action. Please rest assured that this will be addressed with our housekeeping team.Nevertheless, we are glad you had a pleasant stay and that you found our location to be ideal.We hope we will have the opportunity to see you again in the future. Best regards,Lenín Marte, Front office Manager
by A verified traveler from Sleaford
Posted 20 Nov 2024
Lovely hotel and upgraded the room very happy
Comment from Hotel Management
22 Nov 2024 by Mireia, Guest Relations Manager, Hotel Management
Dear Simon, Thank you very much for this kind review of your recent stay.We are thrilled that you found the upgraded room, the impeccable cleanliness, and the first-rate condition of our hotel to your satisfaction. It is wonderful that the service and room amenities added to your pleasant experience, with our hotel's dedication to providing a comfortable and memorable stay.We look forward to seeing you again soon.Best regards,Mireia, Guest Relations Manager
by A verified traveler
Posted 20 Nov 2024
Extra friendly staff, excellent location. I highly recommend
Comment from Hotel Management
22 Nov 2024 by Mireia, Guest Relations Manager, Hotel Management
Dear Ana, Thank you very much for your kind review.It is truly heartening to know that your stay with us was enjoyable.We are delighted that you appreciated the attentive service from our staff, the pristine cleanliness of your room, and the various amenities we provide to enhance our guests' experience. It is great that you loved our prime location, which places the best of Barcelona at your feet, and we trust that our heated rooftop bar with its panoramic city views provided a memorable highlight during your visit.It would be a pleasure to welcome you back. Best wishes,Mireia, Guest Relations Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Mireia, Guest Relations Manager, Hotel Management
Estimada Ana,Nos alegra mucho que haya depositado su confianza en el Royal Passeig de Gracia eligiéndonos como su hotel de confianza durante estos días que ha pasado en Barcelona. Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Mireia, Guest Relations Manager
by A verified traveler from Boucherville
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Mireia, Guest Relations Manager, Hotel Management
Dear Maria, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Mireia, Guest Relations Manager
by A verified traveler from Port Jeff Sta.
Posted 1 Nov 2024
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Comment from Hotel Management
4 Nov 2024 by Mireia, Guest Relations Manager, Hotel Management
Estimada Frances,Nos alegra mucho que haya depositado su confianza en el Royal Passeig de Gracia eligiéndonos como su hotel de confianza durante estos días que ha pasado en Barcelona. Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Mireia, Guest Relations Manager
by A verified traveler
Posted 28 Oct 2024
nice hotel, great views and amenities. mediocre area (not unsafe just kinda of industrial), however, 12 min walk to everything.
Comment from Hotel Management
4 Nov 2024 by Mireia, Guest Relations Manager, Hotel Management
Dear Alejandro, Thank you for taking the time to share your review.We are delighted that you enjoyed the panoramic views, our extensive amenities, the overall cleanliness of your room, and the convenient amenities provided. It is great to know that the short stroll to the city's attractions contributed positively to your experience with us.We hope we will have the opportunity to see you again in the future. Best regards,Mireia, Guest Relations Manager
by A verified traveler
Posted 26 Oct 2024
We had a nice stay here. The location is great for heading out to all the sites. The elevators here don't work well even with multiple ones the only hold three people and there is almost always a line. Beds were comfortable and the room met our needs but was nothing special.
Comment from Hotel Management
4 Nov 2024 by Mireia, Guest Relations Manager, Hotel Management
Dear Eric, Thank you for taking the time to share your review.We are delighted that your stay with us was a comfortable one, and that our room cleanliness, hotel condition, and service met your high standards. It is also satisfying to hear that our room amenities provided the convenience you expected during your visit.However, we apologize for any inconvenience you experienced due to the elevators' capacity and waiting times. We understand how important an efficient and prompt elevator service is to our guests’ overall comfort, especially when eager to explore the city.Nonetheless, we are pleased that you appreciated our central location, which places the best of Barcelona right at your doorstep. With the city's landmarks, shopping, and cultural sites within easy reach, we hope you had an exceptional experience discovering the unique charms of our vibrant city.We hope we will have the opportunity to see you again in the future. Best regards,Mireia, Guest Relations Manager
by A verified traveler
Posted 24 Oct 2024
Amazing staff and manager at this property.
Comment from Hotel Management
4 Nov 2024 by Mireia, Guest Relations Manager, Hotel Management
Dear Abid, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed the attentiveness of our staff and management, the immaculate condition of our accommodations, the high standard of service, and the amenities provided in your room.It is great that you appreciated the overall experience at Royal Passeig de Gracia, reflecting the dedication we have to making each guest's stay memorable.We look forward to seeing you again soon.Best regards,Mireia, Guest Relations Manager
by A verified traveler
Posted 20 Oct 2024
Enjoyed our stay
Comment from Hotel Management
31 Oct 2024 by Mireia, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Mireia, Guest Relations Manager
