Ratings based on 142 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
Modern and stylish.
Lounge is good
Room is big enough.
Bathroom a bit of letdown as water went everywhere. Don’t raise the issue as was there for just 3 nights.
Area immediately around seemed a bit dodgy. But the whole area appears in need of a development push.
Comment from Hotel Management
5 Dec 2024 by Paxton, Hotel Management
Dear Sanjay,Thank you for taking some of your valuable time to write about your experience with us.We are delighted to know that you had an amazing experience in our modern and elegant hotel.We are sorry for the inconvenience you had with the shower, you should have contacted us during your stay, and it would have been sorted out straight away.We will continue to improve every little detail to make our guest experience even better.We will share your kind words with the rest of the team.We hope to see you again in the near future.Best regards,Guest Relations Team
by A verified traveler
Posted 25 Nov 2024
I’d like to share a few issues we found during our stay:
- the water in the shower was extremely hot regardless of the setting chosen. This was a huge inconvenience as it made it very difficult to take showers. We tried different things but the water was invariably boiling!!
- I booked a king size bed and was put into a room with two single beds put together
- lack of privacy, as the toiled door doesn’t close properly. Really uncomfortable if sharing the room!
I stayed for 3 nights from 22-25 November 2024.
Comment from Hotel Management
27 Nov 2024 by Paxton, Hotel Management
Dear Carlos,Thank you for taking some of your valuable time to write about your experience with us.We are sorry to hear that we were not able to offer you the experience in our modern and stylish hotel that we normally offer. Regarding the water temperature, it is a problem we rarely have, however, very easy to solve. You only had to call us, and the technician would have solved the problem immediately. Nevertheless, we are very sorry for the inconvenience we caused you during your stay.All our beds are made up like the one you had, if it was a little uncomfortable, again you should have called us and we would have put another mattress topper, we understand that it is a very individual thing how everyone is comfortable in their bed.We hope to see you again in the very near future, and give you the service of excellence that we give to our clients and have the room immaculate where you can not worry about anything as everything works perfectly well.Warm regards,Guest Relations Team
by A verified traveler from brooklyn
Posted 24 Sep 2024
Not worth the money we paid
Comment from Hotel Management
25 Sep 2024 by Paxton, Hotel Management
Dear Sofia,Thank you for taking the time to write about your experience with us.We are delighted to hear that you had a good experience in our modern and stylish hotel, however is a pitty you found your stay was not worth the money.Best regards,Guest Relations Team
by A verified traveler from New York
Posted 21 Sep 2024
There's good & bad. GOOD: Smart, helpful front desk staff! Spacious, nice looking rooms (we had 2 rooms). BAD: the shower floors are the most SLIPPERY of any hotel and no handrails anywhere. Those with balance issues should never stay here. Also there's no door to the shower exposed to the front door. Also BAD: a small step up to the bed. All 4 of us in both rooms tripped at least once, especially in the middle of the night on the way to the bathroom. GOOD: 2 free bottles of water each day. GOOD: Breakfast buffet is nice, but ALL hot egg/bacon dishes are cold (except if you order a custom omelet). Dinner was tasty but limited. FIVE stories but surrounded by taller buildings so no great view from the pool deck. Gym in small but usable. We were awakened by talking in the courtyard at 2am and 5am on two nights. It seems that most of the contemporary hotels put design above function which makes this beautiful hotel not good for anyone with physical concerns. Too bad because the fixes would be so easy if done upfront.
Comment from Hotel Management
22 Sep 2024 by Paxton, Hotel Management
Dear Christopher,Thank you for taking some of your valuable time to write about your experience with us.We are delighted to know that you had a good experience in our modern and elegant hotel, appreciating the friendliness and professionalism of our staff, the comfort of our rooms, the overall cleanliness, our infinity pool, last but not least our breakfast.On the other hand we are sorry to hear that you tripped on the step in the room when getting into bed, however there is a black tape on the step warning you of this.Nevertheless, we will pass on all the comments you have mentioned to the responsible departments.We will continue to improve all the little details to make our guests' experience even better.We will share your kind words with the rest of the team.We hope to see you again in the near future.Best regards,Guest Relations Team
by A verified traveler from Portland
Posted 12 Sep 2024
The hotel is nice, clean and new. The staff are helpful and responsive. I was able to get an early check in which was great. Close to the beach and public transportation. Bad points of my stay was no hot water in the shower (promptly fixed) and the room was hot the windows could not be opened and temperature controls in the room did not work.
Comment from Hotel Management
12 Sep 2024 by Paxton, Hotel Management
Dear Brian,Thank you for taking some of your valuable time to write about your experience with us.We are delighted to know that you had a good experience in our modern and elegant hotel, appreciating the friendliness and professionalism of our staff.We are very sorry that the small problems you had did not cause you much inconvenience. As for the thermostat, the technician would have helped you and explained how it works straight away.We will share your good words with the rest of the team.We do hope to see you again in the very near future.Warm regards,Guest Relations Team
by A verified traveler
Posted 11 Sep 2024 on Hotels
The staff at the hotel was extremely nice and knowledgeable. I would give them excellent marks. I wasn’t very impressed with the hotel decor, however. Although it was contemporary (which I love), it just didn’t feel inviting. I wasn’t impressed with the Hotel service either. We left early morning and returned to our room around 2:30 and it hadn’t been made up. Room service was very limited and had a €5.00 surcharge. Lastly, the area, although nice enough isn’t really near anything if you’re visiting Barcelona as a tourist.
Comment from Hotel Management
12 Sep 2024 by Paxton, Hotel Management
Dear Catherine,Thank you for taking some of your valuable time to write about your experience with us.We are delighted to know that you had a good experience in our modern and elegant hotel, appreciating the friendliness and professionalism of our staff.We will pass on your suggestions to the management for future consultation.We will share your good words with the rest of the team.We do hope to see you again in the very near future.Warm regards,Guest Relations Team
by A verified traveler
Posted 8 Sep 2024
Well located, nice staff.
Comment from Hotel Management
11 Sep 2024 by Paxton, Hotel Management
Dear Nishaa,Thank you for taking some of your valuable time to write about your experience with us.We are delighted to know that you had an exceptional experience in our modern and elegant hotel, appreciating the kindness and service of our staff, and our convinient location. We will continue to improve all the little details to make to our guest experience even better. We will share your kind words with the rest of the team. We do hope to see you again in the very near future.Warm regards, Guest Relations Team
by A verified traveler
Posted 6 Sep 2024 on Hotels
An excellent hotel with staff that clearly enjoy their jobs and understand the value of customer service.
A few minutes walk to the beach, loads of options for food and easy access to the city centre.
I will be back.
Comment from Hotel Management
6 Sep 2024 by Paxton, Hotel Management
Dear Christopher,Thank you for taking some of your valuable time to write about your experience with us.We are delighted to know that you had an exceptional experience in our modern and elegant hotel, appreciating the kindness and service of our staff, and our convinient location. We will continue to improve all the little details to make to our guest experience even better. We will share your kind words with the rest of the team. We do hope to see you again in the very near future.Warm regards, Guest Relations Team
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Paxton, Hotel Management
Dear Marc,Thank you for taking some of your time to value us.We are delighted to know that you had a good experience in our hotel.We do hope to see you again in the very near future.Warm regards,Guest Relations Team
by A verified traveler
Posted 24 Aug 2024
Hotel with new and modern facilities, but small room. The staff were attentive and helpful in responding to our requests.
Comment from Hotel Management
26 Aug 2024 by Paxton, Hotel Management
Dear Tereza,Thank you for taking some of your valuable time to write about your experience with us.We are delighted to know that you had an exceptional experience in our modern and elegant hotel, appreciating the kindness and service of our staff.We will continue to improve all the little details to make to our guest experience even better. We will share your kind words with the rest of the team. We do hope to see you again in the very near future.Warm regards, Guest Relations Team
