Ratings based on 895 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Wonderful stay with a great staff
Comment from Hotel Management
24 Nov 2024 by Guest Relations Team, Hotel Management
Dear Jennifer,Thank you for your great review and your kind words.We hope to welcome you back in the future.With kindest regards,
by A verified traveler
Posted 22 Nov 2024
Very very very friendly stuff & helpful… this will be my first choice next time
Comment from Hotel Management
23 Nov 2024 by Guest Relations Team, Hotel Management
Dear Meshaal,Thank you so much for your kind review. Your words motivate us to keep working in the right direction. We look forward to welcoming you back in the future.With kindest regards,
by A verified traveler
Posted 17 Nov 2024
Loved the concierge services; they were friendly and always helpful. The Mayan Spa a terrific experience
Comment from Hotel Management
18 Nov 2024 by Guest Relations Team, Hotel Management
Dear Margaret,Thank you so much for your wonderful review.Your kind words for our concierge are truly appreciated and will be passed along. We hope to welcome you back in the future.With kindest regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Guest Relations Team, Hotel Management
Dear Mr. Aker,We would like to thank you very much for sharing your wonderful ratings We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team
by A verified traveler
Posted 6 Nov 2024
If you're looking for a classy, elegant, friendly, and peaceful stay, El Palace is the place to go for that and more. I cannot speak highly enough about the entire staff and dining experience here. Alexis, Christian, and Javier are just one of the few employees that made us feel so welcome and made our stay a lot more enjoyable. The concierge recommended some restaurants which were fantastic. I highly recommend the Junior suite! The room was very spacious, elegant and clean. Thank you to everyone at El Palace! This was our first trip to Barcelona and you made our stay all the more memorable!
Comment from Hotel Management
6 Nov 2024 by Guest Relations Team, Hotel Management
Dear Veronica,Thank you so much for taking the time to share your review. Your kinds words mean a lot to us. And we will be sure to pass it along to the entire team, including Alexis, Christian and Javier. Your words motivate us to keep working in the right direction. We sure hope to welcome you back in the future.With kindest regards,
by A verified traveler
Posted 4 Nov 2024
Staff was excellent
Comment from Hotel Management
6 Nov 2024 by Guest Relations Team, Hotel Management
Dear Barry,Thank you so much for your great words and your kind words for our staff. We hope to welcome you back in the future.With kindest regards,
by A verified traveler
Posted 1 Nov 2024
This is a beautiful hotel with impeccable service. Location is ideal.
Comment from Hotel Management
2 Nov 2024 by Guest Relations Team, Hotel Management
Dear Angela,Thank you so much for your kind words. This means a lot to us and it motivates us to keep working in the right direction. We are so delighted to know you enjoyed your stay with us. We are looking forward to welcoming you back in the future.With kindest regards,
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Guest Relations Team, Hotel Management
Dear Christopher,Thank you so much for your wonderful review.With kindest regards,
by A verified traveler
Posted 30 Oct 2024
Charming property. Good service. Excellent breakfast.
Comment from Hotel Management
1 Nov 2024 by Guest Relations Team, Hotel Management
Dear Nagavalli,Thank you for your amazing review! We are so happy to know you enjoyed your stay, especially the good service and excellent breakfast. We hope to welcome you back in the future.With kindest regards,
by A verified traveler
Posted 30 Oct 2024
Wonderful place ! Amazing staff! Will definitely come back!
Comment from Hotel Management
1 Nov 2024 by Guest Relations Team, Hotel Management
Dear Chrine,Thank you so much for sharing your experiecne with us. We are so delighted to know your are satisfied with your stay. And thank you for your kind words for our staff. We are looking forward to welcoming you back in the future.With kindest regards,
