Ratings based on 956 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 15 Nov 2024
A very nice upscale hotel in the middle of Barcelona's downtown.
by A verified traveler from Omaha
Posted 9 Nov 2024
Hotel Condes was perfect for our 5 night stay in Barcelona.
The styling of hotel/room is contemporary and decorated sparingly so if you are looking for old-world charm, may not be your place. The light switches, closet/coffee area took some time to get used to but became efficient once gaining more familiarity. Our room had a large firm bed, non-carpet floor, double sink bathroom with nice shower and compartment toilet. I liked a shelf that ran the length of the room with a wide portion to lay out suitcases. Street entrance/lobby always had multiple staff whenever we passed through so assistance was easy to get. Elevators were roomy and fairly quick overlooking the hotel's open atrium design.
Room cleaning was great, though some upper glass shelves needed a more thorough wiping. Pretty rainy during our stay so we didn't get to use the rooftop terrace but once. Our room and the terrace has nice view of Casa Mila and the wide street (Passeig de Gracia) out front. In room at night occasional noise was heard from lobby, hallway and the street out front but usually short-lived. Other guests seemed pretty low-key. Imagine during summer the energy level at night is raised some.
by A verified traveler
Posted 9 Nov 2024
Location , staff,
by A verified traveler
Posted 8 Nov 2024
The hotel is beautiful! Hard to find though with only small lettering outside. Staff was amazing. Our shower leaked water and made a mess, but other than that great stay! Juan and Carlos were super great.
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler from Port Jeff Sta.
Posted 31 Oct 2024
Great location to airport and port and for shopping
by A verified traveler
Posted 30 Oct 2024
I traveled throughout Europe for the last 2 weeks and ended my trip in Barcelona at this hotel. What a horrible way to end a trip of a lifetime. The staff at this hotel is rude, nasty, and not accommodating whatsoever. Every single one of them- from check in/front desk, to the door man, to housekeeping. As far as the rooms, they are spacious however prepare yourself to sleep with ONE pillow. And make sure you bring your own umbrella incase it rains because this hotel will deny you everything. What an awful experience. Never going back to that place again. Do not recommend staying here!
Comment from Hotel Management
13 Nov 2024 by Josep. Rooms division manager, Hotel Management
Dear Sofia,We are truly sorry to hear that your experience at our hotel did not meet your expectations. Thank you for taking the time to share your feedback, as it helps us identify areas where we can improve.We sincerely apologize for any inconvenience you experienced with the attitude of our staff. This is certainly not the level of service we strive to provide, and we will address this matter internally to ensure it does not happen again. Your comments are invaluable in helping us improve our guest experience.Regarding the room amenities, we regret that you were not satisfied with the pillow and the availability of umbrellas. We will review how we can better meet our guests' needs in these areas moving forward.We hope, despite your experience with us, that you were able to enjoy the rest of your travels across Europe. Should you choose to give us another chance in the future, we would be more than happy to provide a much more pleasant stay.Sincerely,JosepRooms division manager
