Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Arts is still the best in Barcelona. Rooms are getting a bit outdated but they are working on renewals. Lovely staff and the spa is perfect.
Comment from Hotel Management
1 Dec 2024 by Martina Baccigalupi, Hotel Management
Dear Juan Francisco, Thank you for taking the time to share your feedback with us. I am glad to see that you had such a nice experience at Hotel Arts Barcelona! I have shared your comment with the team, especially the SPA, in order to celebrate our successes.I hope we will have the pleasure to welcome you back soon - perhaps once the reimagination of the rooms is completed. Kind regards, Martina BaccigalupiQuality ManagerHotel Arts Barcelona
by A verified traveler
Posted 24 Nov 2024
We booked a panoramic room with sea view and they tried to give us a signature room with partial view right next to the construction and the elevator for the construction. The hotel is under construction, even on Sunday you have noise. They told that rooms are not available because of the construction. Finally we got another room with a great view but only on the 6th floor out of 43 floors. I specifically asked for upper floor in advance but it was fully ignored. Staff is very posh and sometimes we felt that they didn’t want to help us with tickets to sightseeing or at the spa.
by A verified traveler
Posted 22 Oct 2024
Wry good service! Staff is very friendly and accommodating!
Comment from Hotel Management
24 Oct 2024 by Martina Baccigalupi , Hotel Management
Dear Deborah, Thank you for taking the time to share such a nice review! I am glad to see you had a good experience at Hotel Arts Barcelona.I have shared your comment with the team as a moment of celebration for the great results. We hope to welcome you back soon. Kind regards, Martina BaccigalupiQuality Manager Hotel Arts Barcelona.
by A verified traveler from Orlando
Posted 27 Sep 2024
The room was very dated and was not user friendly. The light system was really weird. We had a sea view but it was obstructed by the large framework outside. There was two elevators you had to take to get out and the air freshener they had was extremely strong and not natural. Was not what we expected and can’t say we would stay again. Just our preference and not our style.
Comment from Hotel Management
8 Oct 2024 by Martina Baccigalupi, Hotel Management
Dear Tiffany, Thank you for taking the time to share your feedback. I am sorry to see you did not fully enjoy your stay and this is certainly not the level of experience we aim to provide. I hope we will have the opportunity to welcome you back in the future and provide you with the type of service you deserve. Kind regards,Martina BaccigalupiQuality Manager
by A verified traveler
Posted 23 Sep 2024
The staff at the hotel are excellent; efficient, polite, discreet and so attentive. We were so impressed. They offered a proper customer high level of service.
Comment from Hotel Management
24 Sep 2024 by Martina Baccigalupi, Hotel Management
Dear Graciela,Thank you for taking the time to share your feedback with us, I am glad you enjoyed your stay at Hotel Arts Barcelona. We do aim to provide an exceptional service for all of our guests and I am thrilled to see that on this occasion we achieved our goal.We truly hope to welcome you back soon. Please do not hesitate to contact me if there if anything I can do for you.Sincerely,Martina BaccigalupiQuality ManagerHotel Arts Barcelona
by A verified traveler
Posted 16 Sep 2024
Another fantastic stay at the hotel - never disappoints!
Comment from Hotel Management
18 Sep 2024 by Martina Baccigalupi, Quality Manager , Hotel Management
Dear Jemma, Thank you for taking the time to share your feedback with us. I am so glad to see you had a pleasant experience at Hotel Arts Barcelona, I have shared your comment with the team as a moment of celebration for the good results. We hope to welcome you back soon. Kind regards,Martina Baccigalupi, Quality Manager
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Martina Baccigalupi, Quality Manager , Hotel Management
Dear Jad, Thank you for taking the time to share about your stay with us. We do aim to provide an exceptional service for all of our guests; therefore, I am glad to see you had a pleasant experience. We hope to welcome you back soon. Kind regards,Martina Baccigalupi, Quality Manager
by A verified traveler
Posted 26 Aug 2024
beautiful hotel located in a great area within walking distance to many attractions.
Comment from Hotel Management
18 Sep 2024 by Martina Baccigalupi. Quality Manager , Hotel Management
Dear Paul, Thank you for sharing your feedback with us. I am thrilled to see you had a great experience at Hotel Arts Barcelona. I am also glad you enjoyed our location so close to the sea. We hope to welcome you back soon. Kind regards,Martina Baccigalupi, Quality Manager
by A verified traveler
Posted 16 Jul 2024
This hotel checked all the boxes for my family holiday in Barcelona. Beautiful and clean rooms with scenic views - the expanse of the city on one side and the sea on the other. The staff is attentive, kind and eager to help. There's a shuttle that runs into city for daytime excursions. And beach access for guests - I was pleased that the hotel allowed us to take our pool towels to the beach. There's a little store across the street for sunscreen, toiletries, etc. And there are a dozen amazing restaurants a short walk away. Hotel management went above and beyond to help me curate a memorable experience for my family. I will be back.
by A verified traveler
Posted 7 Jul 2024
Great overall experience.
