Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
This was a miscommunication from Expedia that its a 5 star hotel. Mixing it up with its sister hotel which is next to it Hyat Residency. Even the pictures were mixed where it showed Hyat instead of Hysperia Fira apartments on the booking page.
The hotel itself was nice and clean but I of course have to report the wrong thing here.
I dont know if Hysperia wants it that way to have more people or this is Expedia's mistake in uploading the wrong photos and listing wrong info.
Comment from Hotel Management
14 Nov 2024 by Guest Relations Team, Hotel Management
Dear Mrs. Ana, thank you for your feedback and for bringing this important issue to our attention. We apologize for any confusion caused .
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Guest Relations Team, Hotel Management
Thank you very much for the time spent in sharing your opinion. We really appreciate your comments.
by A verified traveler
Posted 24 Oct 2024
No receptionist at property so no one to complain to about other guests who were noisy at all hours
Comment from Hotel Management
25 Oct 2024 by Guest Relations Team, Hotel Management
Dear Janice,Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. I would like to apologize for the inconvenience.
by A verified traveler from WESTON
Posted 26 Sep 2024
They have a very bad smell in their pipes, the apartment smelled like sewage all the time... not at all pleasant. You have to check in in the hotel tag is separate from these apartments and then when you go to check out I even had problems getting the Bellboy sent...
Comment from Hotel Management
27 Sep 2024 by Carlota Martínez, Guest Relations, Hotel Management
Dear Mr. Luis, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Barcelona Tower, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. I would like to apologize for the inconvenience caused. I am personally following up on the comment to work on it and try to avoid it happens again.Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
by A verified traveler
Posted 7 Aug 2024
We stayed 3 nights,
No housekeeping services, changing the towel cost 20e which is more than the towels it self. AC is controlled by the hotel which is too hot to sleep. Construction works start from 8 am which is totally noisy and cannot sleep
Comment from Hotel Management
9 Aug 2024 by Hesperia Fira, Hotel Management
Dear Abdulhafiz, thank you for sharing your comments about your experience with other users. Please accept our most sincere apologies for the inconveniences caused.
by A verified traveler
Posted 4 Aug 2024
Overall enjoyed the experience, design of the shower didn't really make sense. Consistently flooding the entire bathroom.
Comment from Hotel Management
9 Aug 2024 by Hesperia Fira, Hotel Management
Dear Joshua, thank you very much for having taken time to provide us with your valuable feedback on your recent stay with us. Please accept our most sincere apologies for the inconveniences caused.
by A verified traveler
Comfy stay in Barcelona.
Posted 24 Jul 2024 on HotelsMy unit had all the thing that I needed. Kitchenette, tables, and so on. The hotel was close to the subway station.
Comment from Hotel Management
25 Jul 2024 by Hesperia Fira, Hotel Management
Dear Comfy, thank you very much for the time spent in sharing your opinion. We really appreciate your comments.
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Hesperia Fira, Hotel Management
Dear James, Thank you very much. for your valorations. Your satisfaction is our top priority, and it’s incredibly rewarding to know that we met your expectations. We look forward to welcoming you back and continuing to provide you with excellent service.
by A verified traveler
Posted 28 Jun 2024
Excelentes apartamentos, no hay opciones de comida o negocios cerca en el área después de las 20hrs.
Comment from Hotel Management
30 Jun 2024 by Hesperia Fira, Hotel Management
Estimado Javier, muchas gracias por sus comentarios. Esperamos poder recibirlo de nuevo.
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by Hesperia Fira, Hotel Management
Thank you very much for your valorations, Dear Tekeshi.
