Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Excellent location, and rooftop. But, the rooms are not up to the standards (two rooms, same problem), very outdated and filthy bathrooms. You are literally taking a shower in a Petri dish with a lot of moldy grouts, water damage (the exhaust fan does not work) and dirty carpet with stains.
I have to say that they have a really good location and nice staff; but please renovate the bottom floors. Even the budget hotels look better than the standard room and way cleaner.
Comment from Hotel Management
21 Nov 2024 by Ari Antolín, Hotel Management
Dear Karen,Thank you for your feedback. We're sorry to hear that we didn't fully meet your expectations, especially since we took immediate action and you seemed satisfied with the resolution at the time.Your input is important to us, and we remain dedicated to providing the best possible service. We look forward to the opportunity to welcome you back in the future.Best regards,Ari AntolínGuest Relations
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Ari Antolín, Hotel Management
Dear Eduardo,Thank you very much for your rating! It was a pleasure having you, and we look forward to your next visit.Best regards,Ari AntolínGuest Relations
by A verified traveler
Posted 17 Nov 2024
I come back to this hotel as it does not disappoint
Comment from Hotel Management
18 Nov 2024 by Begoña de Beascoa, Hotel Management
Hello Sharon,Thanks for your evaluation and your nice comment !! We highly appreciate to about our guests' impressions and thoughts while living with us.We hope you also enjoyed the city !!Let me know when you come back; I would be happy to meet you personally.Kind regards,Begoña de BeascoaGUest Relations
by A verified traveler
Posted 13 Nov 2024
The room was not very clean when we arrive. There were some dust on the closets. Other wise good hotel, great location.
Comment from Hotel Management
13 Nov 2024 by Ari Antolín, Hotel Management
Dear Semih,Thank you very much for your feedback. Your comments are greatly appreciated and help us improve our services. It will be forwarded to the relevant department for further review. We hope to have the opportunity to welcome you back soon.Best regards,Ari AntolínGuest Relations
by A verified traveler
Posted 10 Nov 2024
Very comfortable bed and surprisingly quiet. Staff was helpful and kind. Great location!
Comment from Hotel Management
10 Nov 2024 by Ari Antolín, Hotel Management
Dear Constance,Thank you very much for your feedback and kind words. We're delighted to hear that you enjoyed your stay with us. It was truly a pleasure having you, and we hope to welcome you back soon.Best regards,Ari AntolínGuest Relations
by A verified traveler
Posted 3 Nov 2024
Very nice place to stay.
Comment from Hotel Management
5 Nov 2024 by Begoña de Beascoa, Hotel Management
Dear Illya,Thanks for coming back and your evaluation !! Our guests' opinions are very important for us, and help a lot to correct things and know we are in the good direction...We are glad you enjoyed Barcelona living with us, Sir, and hope we see you again very soon !Kind regards,Begoña de BeascoaGUest Relations
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Directora de Operaciones, Hotel Management
Dear Anthony,Thank you very much for your rating.We hope to welcome you back again very soon.Best RegardsM.J
by A verified traveler
Posted 30 Oct 2024
Very nice and old fashioned hotel. Extremely professional staff. Walkable distance to many other historical places
Comment from Hotel Management
30 Oct 2024 by Ari Antolín, Hotel Management
Dear Vera,Thank you very much for your feedback and kind words! We already look forward to welcoming you back soon.Best regards,Ari AntolínGuest Relations
by A verified traveler from Washington
Posted 24 Oct 2024
This is a beautiful and luxury hotel located in a great location.
It is beyond our expectations ❤️❤️❤️
We had a horrible experience with a 4 stars hotel in Madrid, to be honest, we didn’t expect much of this one
It turned out be surprising
I personally feel from hell to heaven, compare the hotel we stayed in Madrid to this one
Comment from Hotel Management
25 Oct 2024 by Begoña de Beascoa, Hotel Management
Hello Iris,Many thanks for your review !! Your opinion is very important for us, and we learn a lot with our guests' comments.We are happy you enjoyed Barcelona living with us,l Madam, and hope we see you again very soon !!Just let me know.Kind regards,Begoña de BeascoaGuest Relations
by A verified traveler
Posted 24 Oct 2024
Great place and location. Top quality service.
Comment from Hotel Management
24 Oct 2024 by Begoña de Beascoa, Hotel Management
Dear Jose Fernando,Thanks a lot for your evaluation and your comment ! Your opinions are very important for us, and encourage our daily intention to our guests.We are happy you enjoyed Barcelona living with us, and hope we see you again very soon !!Kind regards,Begoña de BeascoaGuest Relations
