Ratings based on 152 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The only downside to the room we stayed in at the front it was very noisy in the night from people and vehicle
Comment from Hotel Management
25 Nov 2024 by Yasmin - Front Desk, Hotel Management
Dear Teresa,Thank you for your review.It has been a pleasure having you here with us.We would like to inform you that your reservation was made for a room with balcony, therefore it is overlooking Passeig the Gracia. Our windows are soundproof, in case you are a light sleeper we recommend upgrading to a terrace if there is avaialbility since they do not face to passeig de gracia.Warm regards
by A verified traveler
Posted 16 Nov 2024
Loved the location! Felt very safe. Great options for dining. The apartment was fantastic with large terrace. Reception are very nice. Clean and comfortable. Would definitely stay again. Outside is not marked with sign so a bit hard to find originally.
Comment from Hotel Management
17 Nov 2024 by Yasmin - Front Desk, Hotel Management
Dear Jennifer,Thank you for sharing your experience with us.We are delighted to know that you had an excellent stay from the location, apartment and service provided.We hope to see you soon!Warm regards
by A verified traveler
Posted 23 Aug 2024
So spacious, looks modern inside and close to shopping and other must visit places. The staff is very friendly and accommodating.
Comment from Hotel Management
26 Aug 2024 by Melisa R. - Front Desk, Hotel Management
Dear Marianne, Thank you for your review. We are glad to know that you enjoyed our location and service!We look forward to see you again!Best regards, Melisa R. - Front Desk
by A verified traveler
Posted 16 Aug 2024
Perfect spot! Will book again
Comment from Hotel Management
18 Aug 2024 by Melisa R. - Front Desk, Hotel Management
Dear Jean-Serge, Thank you so much for your review!We really hope to see you soon!Best regards, Melisa R. - Front Desk
by A verified traveler
Posted 16 Aug 2024
I am beyond pleased, especially with Jasmin and the crew. Was exceptional.
Comment from Hotel Management
18 Aug 2024 by Melisa R. - Front Desk, Hotel Management
Dear Jean-Pierre, We would like to thank you for your review. Yasmin is going to be very happy!!We hope to see you soon!Best regards, Melisa R. - Front Desk
by A verified traveler
Posted 11 Aug 2024
Perfect location in Barcelona for shopping and cultural activities! Apartment are huge and have everything you need! Staff at the reception os top ! Loved it!
Comment from Hotel Management
12 Aug 2024 by Yasmin - Front Desk, Hotel Management
Dear Florent,Thank you for sharing your experience with us.We are delighted to hear that you enjoyed our location, apartment design and services and nevertheless our front desk team.We hope to have you back with your familiy.Warm regards
by A verified traveler
Posted 11 Aug 2024
Unfortunately, the experience did not meet our expectations, particularly given the premium price we paid for 3 nights.
Upon arrival, we noticed a very unpleasant odor emanating from the toilet in my parents' bathroom. The stench was so strong that it disrupted their sleep and made the room almost uninhabitable. Despite spraying a significant amount of our own room spray-approximately one-third of the bottle-the smell persisted throughout our stay.
As a result of this issue, the four of us were forced to share the remaining toilet, which was far from ideal and caused considerable inconvenience.
Moreover, we also discovered that two light bulbs in the apartment were not working, which further contributed to the discomfort of our stay.
We reported these issues on the first day of our stay, but disappointingly, there was lack of responsive. especially considering the reputation of your establishment and the price we paid for our accommodation. We travelled 3weeks in Europe and never had this unpleasant experience and we are staying at hotel near be mate place in Barcelona, and guess what there is no smell coming from the toilet nor bathroom. Def nothing to do with Barcelona city. Not worth the money and definitely we didn't get a service what we have paid for.
Comment from Hotel Management
19 Aug 2024 by Ramon Bielsa - Rooms Division Manager, Hotel Management
Dear Daseul,thank you for taking your time to write a review of your stay in Be Mate. For Be Mate, your opinion is very important to keep improving our services day by day. We are very sad to read that we were not able to meet your expectations because Be Mate's main goal is making our guest always feel like home. As the hotel manager, I am a bit surprised about your comments because after hearing your report with the odor and the two bulbs in the apartment (sometimes bulbs stop working and need a replacement, this could happen at anytime even in your home bulbs), I went personally to replace them and left them working properly, so it is kind of confuse for us to understand why "there was a lack of responsive" as we have immediately response your messages when you need it assistance and act on them. Our Housekeeping team went to your apartment instantly to check the odor and everything was clean and well smelling. For sure we are going to do a double check with our maintenance team to make sure that all the pipes are in the best condition in this bathroom.I will be at your full disposal for anything you may need.Best regards,
by A verified traveler
Posted 31 Jul 2024
Great place to stay for families and great location
Comment from Hotel Management
1 Aug 2024 by Ramon Bielsa - Rooms Division Manager, Hotel Management
Dear Paula,thank you so much for taking your time to write a review of your time in Be Mate Paseo de Gracia. It makes us super happy to read that you had an excellent experience in our building and that you enjoyed your time with your family in Barcelona.We hope to see you again in the future! :D
by A verified traveler
Posted 28 Jul 2024
Upon arrival, we were warmly welcomed. The staff helped us arrange a doctor visit for my daughter who was not feeling well.
Anything we needed they were more than happy to accommodate.
For our last night, we were given the name of the best tapas spot that is loved by locals.it didn’t disappoint.
Thanks for making our Barcelona trip so memorable.
Comment from Hotel Management
29 Jul 2024 by Ramon Bielsa - Rooms Division Manager, Hotel Management
Dear James,thank you so much for this amazing review about your time in Barcelona with us. It makes us very happy to read that your time here was excellent and that you felt like home since the very beginning of your stay. For us it has been a huge pleasure hosting you and we really hope to see you again the future. Thank you for being great guests and always having a big smile on your faces!
by A verified traveler
Stay in July 2024
Posted 28 Jul 2024 on HotelsWe really loved the location of the hotel however we felt our apartment which was a one bedroom apartment was very cramped. They have no closets there; so you basically live our of your suitcase. They offer you one time cleaning service but the housekeeper didn't really clean our floor or bathrooms. She just changed out sheets and towels. So I had to ask again. Communication was great with Melissa, She was very patient with all of our questions. Overall if we come back; would opt for a 2 bedroom rather then a one bedroom
Comment from Hotel Management
28 Jul 2024 by Front Desk, Hotel Management
Dear guest, We would like to thank you for your review.We are glad to know that you liked our location and service. On the other hand, we took note of your comments on our cleaning and we already took actions in order to provide a better service.Next time do not hesitate to contact Reception so we can help you at the moment. Best regards,Front Desk
