Ratings based on 4,373 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Very convenient to the airport for a short stay. On the day we stayed there was torrential rain, which caused extensive leaking in the front part of the hotel public areas. Two of the restaurants were closed because of this, which in turn caused some staff crabbiness. Airport was closed as was public transport and no other restaurants in the area.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
It was an amazing experience, they were friendly and nice. The spacious room and views were breathtaking. There were mosquitos on the first day however they provided a repellant which worked well. In the last few days they turned off the AC so it was only heating in the room which was quite unpleasant and the outdoor pool is not always open, only at certain times across the year. Best to clarify before visiting.
by A verified traveler
Posted 19 Nov 2024
The 2 suggestions that I can say is the A/C. In my room was not working. The temperature was hot. The second suggestion is the dinner in the restaurant. The food was good, place was cleaned. However, I felt a little bad attitude when I ordered my food. It was an appetizer, but the waitress was in a bad mood. Just a reminder this is my money, and if I want to drink a bottle of water I pay for that. The rest of my experience was super amazing !
by A verified traveler
Posted 19 Nov 2024
They were very nice about getting us into our room early after our cruise retuned. Wait staff in restaurants worked their butts off. Rooms were extremely clean and quiet.
by A verified traveler
Posted 19 Nov 2024
24 hour shuttle
Great Buffet
by A verified traveler from Gaylord
Posted 19 Nov 2024
Wonderful hotel with great shuttle service
by A verified traveler
Posted 19 Nov 2024
Stayed one night before flying back to Toronto. Friendly staff room quiet Excellent buffet breakfast
by A verified traveler
Posted 18 Nov 2024
I was billed for 2 extra rooms that were not required. I do NOT want to be charged for this.
The original 2 rooms were paid for which was good but then there was two extra rooms that weren’t included. Staff were not very accommodating. Over all the stay was good.
