Ratings based on 1,177 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
The staff was especially professional and helpful
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 12 Dec 2024
Great location, quiet, nice bed. Awesome Shower, buffet breakfast is great and the Moonbase design is brilliant. The tiny negative is that the bathroom is open plan so there is limited cloth changing privacy.
Comment from Hotel Management
13 Dec 2024 by Barceló Sants Team, Hotel Management
Dear John,Thank you for your review.We regret to hear that the open-plan design of the bathroom affected your privacy. We appreciate your positive feedback on our location, the quietness, the comfort of our beds, the shower, and our breakfast buffet. Your kind words about the unique Moonbase design of our hotel are also greatly valued.We hope to welcome you again in the future. Best regards,Barceló Sants Team
by A verified traveler
Posted 9 Dec 2024
Enjoyed my stayed at Barcelo Sants. It made it really convenient for me to have access to the Sants terminal station. Overall my stay was perfect, clean rooms and great breakfast!
Comment from Hotel Management
10 Dec 2024 by Equipo Barceló Sants / Barceló Sants Team, Hotel Management
Dear Daniel, Thank you very much for your kind feedback.It's wonderful to hear that the proximity to Sants terminal station added convenience to your stay and that you found our rooms to be clean and to your liking. We're also delighted that you enjoyed the breakfast, which is indeed a point of pride for us, featuring a variety of options to start the day right.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team
by A verified traveler
Posted 9 Dec 2024
by A verified traveler
Posted 8 Dec 2024
Love the theme of the hotel. The breakfast was tasty with a lot of options
Comment from Hotel Management
9 Dec 2024 by Hotel Management
Barceló Sants Team, Hotel Management
Dear Robert,Thank you very much for your kind feedback.We are thrilled to hear you appreciated the unique theme of our establishment and enjoyed the variety of options available at breakfast. It's wonderful to know that the room cleanliness, hotel condition, service, and amenities all met your expectations, reflecting our commitment to providing an exceptional stay.We look forward to welcoming you back for another memorable experience, and we wish you also a merry Christmas!Best wishes,Hotel ManagementBarceló Sants Team
by A verified traveler from Foster City
Posted 4 Dec 2024
Thank you for my birthday cake it was left on my desk. Thats was nice of your services. Made me feel special
Comment from Hotel Management
6 Dec 2024 by Equipo Barceló Sants / Barceló Sants Team, Hotel Management
Dear Hetty,Thank you for your positive feedback.We are thrilled to hear that you felt special receiving the birthday cake and that our services contributed to a memorable celebration. It's wonderful to know that the cleanliness of our rooms, the condition of the hotel, the service provided by our team, and the amenities available all met your expectations to the fullest.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Sants / Barceló Sants Team
by A verified traveler
Posted 2 Dec 2024
The staff was very friendly and helpful. The property was clean and unique!
Comment from Hotel Management
3 Dec 2024 by Barceló Sants Team, Hotel Management
Dear Kelley,Thank you for your positive feedback.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We look forward to welcoming you back on a future occasion.Best regards,Barceló Sants Team
by A verified traveler
Posted 1 Dec 2024
Great location if you need easy and quick access to/from train station… also very close to a hop on and off bus stop
Comment from Hotel Management
2 Dec 2024 by Barceló Sants Team, Hotel Management
Dear Louise,Thank you for your positive feedback.We're delighted to hear that you appreciated the hotel's strategic location for transportation and nearby tourist services. It's wonderful to know that the cleanliness of your room met your expectations. We are sorry that the solutions provided during the stay were not satisfactory, and we hope that our continuous efforts in hotel maintenance and service provision will enhance your next experience with us. Thank you for acknowledging our room amenities, which we strive to keep comfortable and convenient for our guests.We look forward to welcoming you back on a future occasion.Best regards,Barceló Sants Team
