Ratings based on 338 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Disappointment
Posted 14 Aug 2024 on HotelsWe were very disappointed with this stay. The check in experience was a true nightmare. Staff was very rude, and apparently we had to go to another location almkat 30 minutes away to do the check in. The apartment was not the cleanest one. They charge you extra for fresh towels, and they expect you to take out the trash yourself otherwise they will charge you for this also. I would not recommebd anybody to stay here.
Comment from Hotel Management
20 Aug 2024 by Javier Saldón, General Manager, Hotel Management
Dear Leoma,Thank you for taking the time to provide us with your feedback.We’re sorry to hear that your check-in experience did not meet your expectations. Our team strives to provide clear instructions to all our guests, and we regret any confusion or inconvenience encountered. Our reception is available on-site during specific hours, and outside of these times, we offer the option to check in at another location. An email with these details is sent 7 days prior to arrival, and we encourage guests to utilize our auto-check-in service and to contact us beforehand for any assistance. We appreciate your feedback and will continue to improve our communication to ensure a smoother experience for all our guests.Additionally, we are sorry to hear that the cleanliness of the apartment did not live up to our usual high standards. Our team takes great pride in maintaining our apartments and ensuring they are impeccable for all our guests. We are also thoughtful about the environment and encourage guests to participate in waste management, though we understand this may have been an unexpected aspect of your stay. We understand that the additional charges may not have been anticipated, and we aim to communicate these details more clearly to avoid any surprises for our guests.Furthermore, we are concerned to learn about your perception of our team's demeanor as we hold a commitment to courteous and professional service. We will address this feedback internally to ensure that our hospitality continues to meet the expectations of our guests.We hope to have the opportunity to provide you with the high-quality experience that so many of our guests enjoy.Best regards,Javier Saldón, General Manager
by A verified traveler from Calgary
Posted 24 Jul 2024
Comment from Hotel Management
15 Aug 2024 by Javier Saldón, General Manager, Hotel Management
Dear Casey,Thank you for taking the time to share your feedback with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We would be delighted to welcome you back to República Barcelona apartments.Take care,Javier Saldón, General Manager
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
4 Jul 2024 by Javier Saldón, General Manager, Hotel Management
Dear Mandy,Thank you for taking the time to review your experience.We would have liked to have met all your requirements. Any suggestions on how we could have improved your experience?We hope to see you again.Best regards,Javier Saldón, General Manager
by A verified traveler
Posted 19 Jun 2024
I would not call this a hotel. There are no towel changes, nor sheets. 4 people had to share same towels for 1 week. The trash from the room had to be removed and walked across the street after check out, failure to do so, would result in a deposit charge, because apparently cleaning person doesn't take trash out. The hotel is close to the ocean, which is what we were looking for. The pool idea is cool, but tiny.
Comment from Hotel Management
25 Jun 2024 by Javier Saldón, General Manager, Hotel Management
Dear Liliya,Thank you for your feedback.We are delighted that you appreciated the proximity to the ocean, a highlight of our location.However, we are sorry that your stay did not fully meet your expectations at our apartments. As part of our commitment to conserving water and energy, our policy is to change towels and sheets every six days and we do urge guests to let us know if they would prefer more frequent cleaning and linen changes. We also encourage guests to participate in our green practices by disposing of their trash as part of our commitment to the environment. Upon check-in, guests are made aware of all applicable house rules and policies regarding our establishment and we apologise if this was not properly communicated during your stay.Moreover, we note your comments regarding the pool size and wish to mention that it was designed to complement the intimate, boutique feel of our property, offering a refreshing respite from the bustling city.We hope to welcome you back. Best wishes,Javier Saldón, General Manager
by A verified traveler
Delightful stay
Posted 7 Jun 2024 on HotelsProperty was clean and well maintained. Staff was very courteous and responsive.
Comment from Hotel Management
14 Jun 2024 by Javier Saldón, General Manager, Hotel Management
Dear Kristen,Thank you for taking a moment to review your experience.We are thrilled to learn that you had a nice time with us and our high standards met your expectations.Your kind comments encourage our team to continue upholding our high standards and make every guest's experience an exceptional one.It is our highest mission to ensure a comfortable and enjoyable experience for all our guests at República Barcelona apartments.We look forward to seeing you again in the future.Kind regards,Javier Saldón, General Manager
by A verified traveler
Posted 11 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Javier Saldón, General Manager, Hotel Management
Dear Vaida,We truly value your feedback and the time you spent sharing your thoughts with us.We regret to learn that your experience did not completely meet your expectations. We take pride in maintaining high standards of cleanliness and comfort for our guests, and we are disappointed to learn that we fell short in this instance. Our team is dedicated to ensuring a pleasant stay, and while we do not compromise on the quality of our accommodations, it is clear that your experience was less than satisfactory. Please rest assured that we will look into the matters you have raised.We hope to have the opportunity to better serve you in the future.Warm regards,Javier Saldón, General Manager
by A verified traveler
Posted 9 May 2024
Decent location. Checking in was quite difficult. Only provide one towel per person, there is a washing machine but you need to buy your own washing machine tablets. You’re on a limited hot water meter. One pillow per person.
Comment from Hotel Management
14 May 2024 by Javier Saldón, General Manager, Hotel Management
Dear Kristian,Thank you for your review.We are delighted to hear that you appreciated the convenient location of our property.However, we regret to hear that the check-in process did not meet the standard of ease we strive for, and we apologize for any inconvenience experienced. Furthermore, we have noted your comments regarding the amenities provided. Please know that our team is always on hand to address any such issues to ensure the comfort of our guests. For future visits, we encourage you to reach out to our 24-hour reception for additional pillows or any other requirements. Once again, thank you for choosing República Barcelona apartments. We are committed to providing a pleasant stay for all our guests and your comments are invaluable in our continuous efforts to improve our services.We hope to see you again on a future occasion.Kind regards,Javier Saldón, General Manager
by A verified traveler
Posted 5 May 2024 on Hotels
Excellent the staff the location & Cleanness of the apartment. I have nothing negative to say. My stay was pleasant.
by A verified traveler from Vancouver
Posted 31 Mar 2024
The room was beautiful! Our family of 4 felt very comfortable there.
Comment from Hotel Management
2 Apr 2024 by Javier Saldón, General Manager, Hotel Management
Dear Andrea,Thank you for taking a moment to review your experience.We are thrilled to hear that your family of 4 found comfort and beauty in our accommodations. Our team takes great pride in maintaining the highest standards of cleanliness and ensuring that our rooms are well-appointed for our guests' enjoyment. The dedication to providing a welcoming and well-conditioned environment is at the heart of what we strive for at República Barcelona apartments.We look forward to welcoming you back in the future.Best wishes,Javier Saldón, General Manager
