Ratings based on 182 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Staff were very friendly and helpful. Atmosphere was relaxed and calm.
Comment from Hotel Management
27 Nov 2024 by Reception., Hotel Management
Thank you for the great review! We hope to see you again soon!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Reception., Hotel Management
Thanks for the review! We hope to see you again soon!
by A verified traveler from Sunderland
Posted 24 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Reception., Hotel Management
Thanks for the review!
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
2 Oct 2024 by Reception., Hotel Management
Thanks for the review!
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
2 Oct 2024 by Reception., Hotel Management
Thanks for the review!
by A verified traveler
Posted 27 Jul 2024
Family funeral close proximity.
Comment from Hotel Management
27 Jul 2024 by Reception., Hotel Management
Thanks for reviewing us - we look forward to your next visit, hopefully under happier circumstances.
by A verified traveler
Plymouth No
Posted 17 Jul 2024 on HotelsPlymouth was incredibly busy for graduation so my normal hotel was not available, the Kynance was one of the only options I had.
Friendly welcome and good staff but the dated interior struck me straightaway, nothing about it is inviting, including the walk to the room.
The room was small, was on a slope, no care or attention to anything in the room. A cramped but efficient bathroom and shower. The mattress and pillows were very basic and not particularly comfortable.
The best thing about it was I was only here for 1 night, whilst I appreciate the town was busy to charge over £100 for this experience was disgraceful, £40-£50 would be the maximum
Comment from Hotel Management
17 Jul 2024 by Guest Services., Hotel Management
Thank you for taking the time to review us, although your review doesn't make particularly pleasant reading, especially as we always try our best for our guests. We are a little confused as to some of your comments - 'the walk to the room wasn't inviting'. What would have made the walk inviting? We are a hotel and, apart from stairs and short corridors, there isn't a lot that can be done with those areas - however, we are clean and well decorated.'No care or attention to anything in the room' All of our rooms are clean and checked for any snags which may arise by our housekeeping team. in the same vein, our mattresses and bedding are all of a high quality and are replaced regularly. It is true that the city is always very busy at Gradation and we are also sorry that your usual hotel wasn't available to you - it seems probable that the fact you were too late to book with them (although Graduation dates were announced many months ago) has negatively coloured your stay with us and, as is evident by the many happy reviews we have, your stay is most definitely not indicative of our guests usual feedback.
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
27 Jul 2024 by Reception., Hotel Management
Thanks for the great review - we hope to see you again soon.
by A verified traveler
Posted 24 Jun 2024
It was a great location for the university. Really lovely staff
Comment from Hotel Management
27 Jun 2024 by Reception., Hotel Management
We appreciate you taking the time to review us - we will pass your kind words onto the team and hope to see you again soon!
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by Reception., Hotel Management
Thanks for taking the time to review us - we are all pleased you enjoyed your stay!
