Ratings based on 147 Verified Reviews

4.5 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 1 Oct 2019
The property was absolutely stunning and even though it was fully booked during our stay it still felt peaceful and quiet like we were the only ones there
Comment from Hotel Management
3 Oct 2019 by Andrea Falchi, Hotel Management
Dear Guest, we would like to thank you for taking time to review our structure. We are so pleased to read that your stay has been wonderful. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards
5 out of 5
by A verified traveler

Beautiful Villa, Excellent service

Posted 1 Oct 2019 on Hotels
I love Villa Maschere. It is so beautiful. But to be a 5 stars hotel, it will need some inside renovation, our room was not to a 5 stars standard. The service is excellent and the staff is very welcoming. I cannot wait for the renovation and will come back.
Comment from Hotel Management
3 Oct 2019 by Andrea Falchi, Hotel Management
Dear Guest, we would like to thank you for taking the time to review our structure. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Hoping to welcome you again soon as our guest, Best regards
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Sep 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Sep 2019
5 out of 5
by A verified traveler

Posted 5 Sep 2019
Charming old property set in the stunning Tuscan hills.
Comment from Hotel Management
8 Sep 2019 by Andrea Falchi, Hotel Management
Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards
3 out of 5
by A verified traveler from Perth AUSTRALIA

Posted 26 Aug 2019 on Wotif
Like. Good location Dislike. 5 day stay No hot water on 2 of the days TV failed 3 times and unusable until last day. A/c not cool enough Very disappointing. There appears to be many problems with this building. Not the 5 stars we expected. Perhaps living on past reviews. Staff were pleasant but said there were many issues with the hotel! At the moment not value for the money.
Comment from Hotel Management
8 Sep 2019 by Andrea Falchi, Hotel Management
Dear Guest, We would like to thank you for taking the time to review our structure in order to help us monitor the quality of our services. We were very sorry to learn that you were not satisfied with your stay at Villa Le Maschere. We have noted your comments and would like to assure you that we will look into the matter in order to improve our services and fully meet your expectations. Best regards
5 out of 5
by A verified traveler

Beautiful place

Posted 25 Jun 2019 on Hotels
Stunning Villa. I have been here before and will definitely be back.
Comment from Hotel Management
12 Jul 2019 by Andrea Falchi, Hotel Management
Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards Andrea Falchi General Manager
4 out of 5
by A verified traveler

Good hotel but a bit far from the city center

Posted 28 Mar 2019 on Hotels
The Hotel was upscale and nice. the room could have been a bit cleaner. The hotel was a bit far from the Floreance city center.
Comment from Hotel Management
22 Apr 2019 by Andrea Falchi, Hotel Management
Dear Guest, thank you for your review about your recent stay and for your positive comment. Villa Le Maschere is located 35 kms far from Florence city center, byut we do offer a complimentary daily shuttle service. We hope to welcome you soon again! Best regards,
5 out of 5
by A verified traveler

Sooo nice

Posted 16 Jan 2019 on Hotels
We stayed at several places in Italy, this place was the best overall!!! Loved it, so pretty and clean.
Comment from Hotel Management
26 Jan 2019 by Andrea Falchi, Hotel Management
Dear Guets, thank you so much for posting such a beautiful review about your recent stay at Villa Le Maschere. This is very rewarding to us. Hoping to welcome you soon again!
4 out of 5
by A verified traveler

Posted 10 Dec 2018 on Hotels
Comment from Hotel Management
16 Dec 2018 by Andrea Falchi, Hotel Management
Thank you for your review!
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