Ratings based on 2,286 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Perfect
by A verified traveler
Posted 12 Dec 2024
Perfect
by A verified traveler
Posted 12 Dec 2024
by A verified traveler from CHULA VISTA
Posted 12 Dec 2024
Dingy smell and smoky smell.
by A verified traveler
Posted 12 Dec 2024
The front lobby was very nice but when we are assigned to our room, 603, the bathroom was a very outdated. The shower head was falling and it won't be in its place, had to put a tape around it to be in place but had to adjust head and body as the shower head is so hard to adjust even with the tape on it.
The air conditioner was not working properly- no cold air coming instead was just a fan.
by A verified traveler
Posted 11 Dec 2024
Very disappointed for my first check in i know the hotel is vintage but need to more upgrade like bathroom the closet the door everything is not inviting place to stay.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Farid, Hotel Management
Dear Roque,Thank you for posting a positive rating for us! Your feedback means so much to us, as it reflects our team’s dedication to providing quality service and memorable stays for our guests.We look forward to welcoming you back in the near future for another delightful visit. Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 11 Dec 2024
Overall stay is good. Property is clean but washroom needs updating. Buffet breakfast is great and staff were awesome and helpful. You need cab to get around the area. Wasnt able to enjoy the pool. The down part was the early check in charge that was 3k but its understandable, thought most hotel weve stayed offer to either store our luggage first so that we can go around and stroll. Or offer a different room, the ending was we booked a king sized bed but got 2 twin beds instead and wasnt offered to moved back to a king size room when its available. Do we want to come back next trip? No. Theres a lot of newer hotels around. Though we sincerely love and appreciate the welcoming staff on the dining area. They were very nice and of course everyone was nice.
Comment from Hotel Management
11 Dec 2024 by Farid, Hotel Management
Dear Eric,Thank you for taking the time to send a review following your recent stay with us.On another note, I apologize for any inconvenience. You may be pleased to know that we have started the refurbishment project for our guest rooms. Again, thank you for your review.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Farid, Hotel Management
Dear Dioscoro,Thank you for leaving our business with a positive rating. We sincerely appreciate your continuous patronage of our property. We look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
by A verified traveler
Posted 10 Dec 2024
The staff was friendly they brought my bag to my room
Comment from Hotel Management
10 Dec 2024 by Farid, Hotel Management
Dear Edward,Thank you for leaving our business with a positive rating. We sincerely appreciate your continuous patronage of our property. We look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila
