Ratings based on 996 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
Very nice. Excellent bar and restaurant. Quiet. Airport transportation. Very nice facility and staff.
Comment from Hotel Management
28 Jun 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Jeri,Thank you for such a positive review.We're delighted to hear you enjoyed the bar and our range of gastronomic experiences. It's wonderful to know that our efforts to create a tranquil environment contributed to a quiet stay for you. Our commitment to service culture is reflected in your appreciation of our staff and facilities. We're also glad that our complimentary airport transportation added convenience to your visit.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 18 Jun 2024
Bueno
Comment from Hotel Management
20 Jun 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Estimado Santiago,Le damos las gracias por su excelente valoración.Nos complace saber que considera bueno su tiempo con nosotros. Cada día nos esforzamos por ofrecer una experiencia de habitación excepcional y oportunidades únicas para el disfrute de nuestros huéspedes, como disfrutar de las opciones gastronómicas locales en nuestro restaurante Trasluz. Esperamos tener la oportunidad de volver a darle la bienvenida y mejorar aún más su percepción de nuestro servicio.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 10 Jun 2024
Excelente ubicación cercana al aeropuerto de Barajas pero en una zona con opciones para caminar y comer
Comment from Hotel Management
13 Jun 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Estimado Federico,Le damos las gracias por su excelente valoración.Nos complace enormemente saber que la ubicación próxima al aeropuerto de Barajas fue conveniente para sus necesidades y que pudo disfrutar de las opciones gastronómicas y de paseo en la zona. Le agradecemos sus comentarios sobre la limpieza de la habitación y la condición del hotel, siempre es un placer recibir confirmación de que nuestros esfuerzos por ofrecer una experiencia de habitación destacada son apreciados. Además, nos enorgullece saber que nuestro servicio estuvo a la altura de sus expectativas y que las comodidades de su habitación contribuyeron a una estancia agradable.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 10 Jun 2024
A nice welcome experience
by A verified traveler
Posted 9 Jun 2024
The location is great and convenient because is near to the airport and have free shuttle to the airport p
Comment from Hotel Management
11 Jun 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Rosalinda,Thank you for such a positive review.We are delighted to hear that you found our airport shuttle service efficient and our staff's attitude excellent. Our team strives to provide top-notch service to all our guests, and it's great to know that we met your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 8 Jun 2024
by A verified traveler
Posted 7 Jun 2024
Nice hotel . It’s just a bit far from public transportation
Comment from Hotel Management
11 Jun 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Tuan,Thank you for taking the time to provide your feedback.We are delighted to know that you had a nice stay and appreciated the high standards which we strive to uphold.Our team are on hand for any advice on public transport and directions to where you might like to visit.We appreciate your recognition of their excellent service.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Conveniently close to the airport, clean and spacious rooms.
Sound insulation is not quite the best as we could hear neighbors talking on the phone quite clearly.
Comment from Hotel Management
11 Jun 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Nikola,Thank you for taking the time to provide your feedback.We are delighted to hear that our proximity to the airport and the spaciousness of our rooms contributed positively to your stay. It is our pleasure to provide guests with clean accommodations and we are glad this was reflected during your visit. However, we regret to hear about your experience with sound insulation. While we do offer soundproof rooms, we understand that there may be instances where noise can be an inconvenience and we are continually looking at ways to enhance our guests' room experience. Rest assured, we are dedicated to ensuring the comfort and satisfaction of all our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator
