Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
It was a great room, with plenty of room to move around in, it was clean, the beds comfortable and the Breakfast was excellent.
Comment from Hotel Management
21 Dec 2024 by Tami, Hotel Management
Thank you Rosalee! We hope you come back again.
by A verified traveler
Posted 12 Dec 2024
Mucha tranquilidad para descansar
Comment from Hotel Management
13 Dec 2024 by Tami, Hotel Management
I am happy to hear that! Hope to see you again.
by A verified traveler
Posted 3 Dec 2024
Staff was quite helpful and went above and beyond when they heard that I had misplaced my keys.
Joshua Lancasten was a great help.
Comment from Hotel Management
3 Dec 2024 by Tami, Hotel Management
Randal, I am so pleased to hear that our staff was helpful while you were here. I will pass along this review to Joshua. I hope you found your keys and you come back in the future.
by A verified traveler
Posted 1 Dec 2024
Staff was very pleasant.
Comment from Hotel Management
3 Dec 2024 by Tami, Hotel Management
Deb, thank you for your feedback and review. I hope to see you here again.
by A verified traveler
Posted 1 Dec 2024
The room hasn’t had a full deep clean in awhile there’s so much built up dust around the baseboards and behind the night stands I was scared to fall asleep knowing that spiders leave there won’t stay there again. It’s not that hard to move a piece of furniture and clean behind it and also the fridge was also dirty
Comment from Hotel Management
3 Dec 2024 by Tami, Hotel Management
Yvonne, I am sorry you weren't satisfied with your stay here. I have passed along the information about your room. The feedback we receive from our guests, we use to make our next guests stays more comfortable. I wish we could have done that for you also. If your ever in the area again and would give us another chance, call hotel and tell us your name and we will discount your next stay with us. Thank you!
by A verified traveler from Madison
Posted 22 Nov 2024
Booked the stay on Expedia. Front desk acknowledged Expedia booking. Next day turned in keys and asked for receipt showing zero balance. Clerk said nothing owed, get a receipt from Expedia. Checked my credit card later and discovered they knowingly double-billed me! Called the front desk and asked for a refund from Best Western and got the run-around, twice. Same thing happened at another Best Western in OH. Won't use Best Western again. Watch Out!
Comment from Hotel Management
24 Nov 2024 by Tami, Hotel Management
I apologize on behalf of my team here for charging your cc when you checked in instead of the virtual cc. Sometimes it is overlooked that a reservation is a prepaid one. I see we did refund your card. I am sorry for the inconvenience. I really hope you will come back and give us another chance in the future.
by A verified traveler from Dyersville
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Tami, Hotel Management
Thank you for staying and for the review Natalie! We hope to see you again in the future.
by A verified traveler
Posted 19 Nov 2024
It was a clean, quiet place to stay! Staff was friendly! Close to food and shopping!
Comment from Hotel Management
20 Nov 2024 by Tami, Hotel Management
Thank you Kristi! Your feedback is appreciated. I am pleased you had a nice quiet stay. I hope you come back again.
by A verified traveler
Posted 18 Nov 2024
nice breakfest
Comment from Hotel Management
20 Nov 2024 by Tami, Hotel Management
Steve, thanks for staying! I'm glad you enjoyed our breakfast! We hope you come and stay again.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Tami, Hotel Management
Jean, Thank you for staying and for your review. Please come and stay again sometime.
