Ratings based on 15 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
The hotel lobby looked good but when we got to our rooms, there was musty smell even in the hallways. The rooms are dark and uncomfortable. The rooms had molds, there was no cable tv. Their pool and recreation area were non-operational, which was misleading since their website is outdated and didn't mention any of these information.
Comment from Hotel Management
10 Oct 2024 by MelSol, Hotel Management
Dear Ms. Joanne, We apologize for the inconvenience it has caused you. The smell was due to bad weather during the past days. We will do our best to serve better. We have approved refund for your booking, since you cancelled your stay with us. Again, our apologies. Thank you.
by A verified traveler
Posted 16 Jun 2024
Terrible. The room was very dirty and dusty. The room smelled bad and musty. There was a layer of dust on everything inside the room. The water heater in the shower was not functioning. One of the lights in the bathroom was not working. If there was lower rating than 1 star, I would have given it. I would never stay there again.
by A verified traveler
Posted 7 Sep 2023
Booked the hotel because of the swimming pool facilities. Dissapointed upon check in was informed that it’s not available for use.
Comment from Hotel Management
7 Sep 2023 by Hotel MelSol, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear about your disappointment regarding the non-operational swimming pool during your visit.We want to assure you that our team is actively working to address the issue with the swimming pool as it is under renovation and we hope that it is fully operational for future guests. Your feedback is invaluable to us in identifying areas for improvement, and we are committed to making the necessary changes.Once again, we apologize for any inconvenience and appreciate your feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards,Hotel Manager
by A verified traveler
Posted 1 Jul 2023
by A verified traveler
Posted 8 Apr 2023
staff was great needs to improve cleanliness and to maintain facility
by A verified traveler
Posted 28 Feb 2023
In-room amenities lacking. No free bottled water, no coffee brewers
by A verified traveler
Posted 9 Feb 2023
Nice and friendly staff
by A verified traveler
Posted 16 Jan 2019
Comment from Hotel Management
7 Feb 2019 by MelSol Hotel Manager, Hotel Management
Dear, Guest.
Thank you for booking at MelSol Hotel.
Hope to see you back again in the future,
Kind regards,
by A verified traveler from Manila
Posted 30 Dec 2018
They didnft give us the right rooms ( 2 king size beds). The floor at the lobby was so dusty. Breakfast was not what we expected/ ordered. Beds / pillows were not comfy. Towels were old/ worn out.
Nowhere to place the shampoo and soap inside the shower area. Really bad experience.
Comment from Hotel Management
7 Feb 2019 by MelSol Hotel, Hotel Management
Dear, CG.
Thank you for booking at MelSol Hotel.
We apologize for the inconvenience you experienced during your stay.
Kind regards,
by A verified traveler
Posted 29 Dec 2018
Excellent place to stay for a btl
udget. Very accomodating and friendly staff who assisted with all our request without delays, especially when we had an unexpected early check in the wee hours in the morning. Very conveniently location along the national highway, making hard to miss and just a tricycle ride away from the main city area. Overall very satisfied with our stay given the low budget and big props to the outstanding hotel staff assistance & service.
Comment from Hotel Management
7 Feb 2019 by MelSol Hotel Manager, Hotel Management
Dear, Guest.
Thank you for booking at MelSol Hotel.
We are happy to hear you had a good experience with us during your stay.
We are elated to hear positive feedback/s from a happy guest.
Hope to see you again in the future.
Kind regards,
