Ratings based on 160 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Friendly people,lovely location,perfect service!
We love it!
by A verified traveler
Posted 16 Aug 2024
We had a room with a Beautiful balcony, looking up at the mountains. Fresh Mountain air, loved the peace and quiet. Excellent buffet breakfast. Friendly and helpful staff. The room finishes were not new But very adequate. We just loved our stay! And we discovered the white van that takes you to the Vihren Hut Is only a five minute walk so that was perfect! Alain all we really enjoyed our stay.
by A verified traveler
Posted 23 Jun 2024
Overall very good hotel,as usual for Bulgaria the roads and area is not finished. Doesnot have Air-conditioning as expected in mountains, but in hot weather is impossible to cool,especially on upper floors. Simple resolution would be portable Air-conditioning units to be rented if needed for extra cost
by A verified traveler
Posted 11 May 2024
by A verified traveler
Wouldn't rush back to Bansko
Posted 17 Mar 2024 on HotelsIn general, I felt the staff were rude compared to borovets. Hotel was a fair distance from the gondola/town.
by A verified traveler
Posted 29 Dec 2023
by A verified traveler
Posted 16 Sep 2023
This is our second stay in St George. Love everything and will definitely will stay again when we go to Bansko. I won’t change it for anything. It has everything necessary to relax, eat, rest, recover after the hike, drink after dinner…superb.
Comment from Hotel Management
17 Sep 2023 by SGP_Bansko, Hotel Management
Dear Radostinka,Thank you very much for taking the time to share your feedback about your recent stay at Saint George Palace Aparthotel Bansko.We are very happy to read that you fully enjoyed your return in our complex and that we were able to provide you with a memorable experience in Bansko.We look forward to welcoming you back very soon.Best regards Svetlana Dyulgerova Sales and Marketing Manager
by A verified traveler
Posted 28 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by SGP_Bansko, Hotel Management
Dear Rina, Thank you for the excellent score.You are always welcome to visit us again! Best regards Svetlana Dyulgerova Sales and Marketing Manager
by A verified traveler
Posted 17 Mar 2023
The staff are amazing and helpful in all areas. Some areas Of the hotel need updating, our 2 bed apartment had bugs inside and wasn’t cleaned properly. The daily cleaning involved making beds and taking rubbish out, but not even mopping/brushing. The spa area is good, but the chlorine smell was quite strong. Food average, with enough to chose and tasty, but nothing special. Shuttle is adequate and Free. It is a bit further out of town, so check your maps before booking!
Overall good hotel with some areas needing improvement.
Comment from Hotel Management
21 Mar 2023 by SGP_Bansko, Hotel Management
Dear Desislava,Thank you very much for sharing your feedback on your recent stay with us.We are sorry to read that we have not managed to meet your expectations in some areas. We hope that we will have the pleasure of welcoming you back to Bansko and the beautiful Pirin mountain.Kind regards,Svetlana Dyulgerova Sales and Marketing Manager
by A verified traveler
Posted 29 Nov 2022 on Hotels
Comment from Hotel Management
29 Nov 2022 by SGP_Bansko, Hotel Management
Thank you for rating us with excellent score! It was pleasure for us to meet you and you are always welcome to visit us again! Best regardsSvetlana DyulgerovaSales and Marketing Manager
