Ratings based on 13 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2024
by A verified traveler
Posted 6 Mar 2023 on Hotels
Great hotel, and great location not even 10 min walk from the gondola and main attractions.
Room was very spacious and tidy, the balcony was the crown jewel as it was looking the mountains and slopes.
Very tidy and clean.
Staff was very friendly and the amenities were great.
Was just missing some cooking pans and cutlery to use the kitchen and the hobs
by A verified traveler
Posted 23 Sep 2019 on Hotels
Amazing hotel , amazing and friendly staff!
by A verified traveler
Good location, not so good hotel
Posted 9 Sep 2019 on HotelsGood things - pool spa and the yard were excelent, good coffee with breakfast.
Bad things - sauna cold during full hotel, not enough sunbeds for guests, food was poor and bad quality, not even water for dinner - you have to pay. Some emplyees were fine, some were rude and not helpfull (poolboy/lifeguard). Also, dinner was supposed to end at 22:00 as written in the hotel guide in the room, but the staff started clearing the food from the restourant. The room was not as described in the booking and we had no foot towell and some toileteries on the first day. The location is OK!
I will try to avoid it next time I plan a trip to Bansko.
by A verified traveler
Posted 15 Aug 2019
by A verified traveler from CO, USA
Posted 22 Feb 2019
Better than it looks. Great staff, nice pool and steam room. Breakfast is good. Nearer to Main Street than you might think from looking at map. My room had had a smoker in it and I asked for a different room. Even though hotel was very busy the nice girl at front desk upgraded me to an apartment!
by A verified traveler
Nice location, poor service and cleanliness
Posted 22 Feb 2018 on HotelsThe location was very nice, it was in a quite area and close to the cabin lifts. The rooms cleanliness was very poor, the bed was very uncomfortable, you can feel the mattress springs. The food at breakfast and especially for dinner was not good enough.
by Josh from California
Nice place but needs some fixing
Posted 14 Jan 2018 on HotelsThe hotel itself and the location are good but there were a few things that we found annoying. The first thing is that the price includes the spa but when you get to the spa, you have to pay extra to use some of there basic things such as the jacuzzi and ping-pong table. The price also includes wifi but you have to pay extra for wifi that actually works.
We felt that the rooms weren't maintained very well. We had a couple lights that were burnt out, the shower had a leak and the sound on the TV would only work sometimes. The house keeping were nice but every time they made up the room they never resupplied the soaps for the shower. This resulted in a phone call once a day asking them send soap up to the room.
by A verified traveler
Posted 10 Mar 2017 on Hotels
Recommended
for Everyoneby A verified traveler from Scotland
Nice hotel and not too far fm the gondola
Posted 3 Mar 2017
Pros: Location, cleanliness, facilities
Cons: Communication, breakfast and tpt timings
Location: Location is good a small walk to the gondola if u don't want to get the mini bus
Staff were very pleasant, think sometimes they found it difficult to understand us but we got there finally, would be nice if breakfast started at 0700, just because the queues for the gondola could be long. We were on the ground floor near reception/bar and it could be noisy throughout the night
