Ratings based on 22 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
I liked the spa. The location was perfect.
The breakfast though was average
by A verified traveler
Kap House is lovely but don’t go to Bansko
Posted 24 Jan 2024 on HotelsKap House is lovely but don’t go to Bansko.
We have been to Bansko 6 times but unfortunately it will be our last. The queues for the gondola were terrible, we had to pay for a minibus on our 2nd day or it would literally have taken hours to get up the mountain. Several of the runs were closed (including some at the top of the mountain), it's too busy for the runs that are open even out of high season and it isn't as cheap as it used to be. The old part of town is still very nice, the hotel was great and the people friendly. If you do go to Bansko stay at the Kap House.
Comment from Hotel Management
24 Jan 2024 by Elena Djoleva - owner, Hotel Management
Hello, Thank you for the review, it is important for our work. You like the service, the hotel and our work. You recommend the hotel! And you give a low rating! What does Kaphouse have to do with the lift queues and the fact that you are disappointed with Bansko?The rating is given for the hotel, not for Bansko!Be healthy
by A verified traveler
Posted 2 Aug 2023
The staff was very helpful, room neat and clean, location great, continental breakfast -very good and cattered personally for you. The hotel exceeded my expectations.
Comment from Hotel Management
11 Aug 2023 by Kap house , Hotel Management
Thanks for the high rating. Welcome to us again!
by A verified traveler
Good location and very nice room
Posted 13 Mar 2020 on HotelsThe room was very big, the location is great, around 5 minutes walk to to the gondola.
Breakfest wasn't much but it was very affordable so it was fine. There is a great Jacuzzi available.
Ski room is on the smaller size and could use frw more shoes dryers - available only for 4 pairs.
by A verified traveler from Wales
Posted 9 Mar 2020
Great location, comfy beds, and fabulous restaurant with 20% off. Amazing value, 10min walk to the Gondola. Lion bar 4 paces away, great find.
Comment from Hotel Management
9 Mar 2020 by Elena, Hotel Management
Thank you very much for your feedback.
You`re always welcome in our hotel and we hope we will see you again next season!
by A verified traveler
Posted 27 Feb 2020 on Hotels
Comment from Hotel Management
28 Feb 2020 by Elena, Hotel Management
Dear Michael,
thank you very much for your feedback, we hope we see you again next season.
Best Regards.
by A verified traveler
Excellent hotel with spa
Posted 22 Mar 2019 on HotelsVery nice hotel with excellent spa, sauna, Jacuzzi, small pool. Economy room on a 3rd floor was adequate for me as a solo skier/traveler, but for a couple I would suggest to book a standard room with the balcony. People there are very nice and helpful, and it's only about 6 min walk from the gondola. Internet was very good.
Comment from Hotel Management
30 Mar 2019 by Елена Джолева, Hotel Management
Hello Viktor,
we are glad to see that you like the hotel.You are very welcome any time you want to visit us.We will do our best to make your stay comfortable and pleasant.
Best Regards!!!!
by A verified traveler
basic hotel 5 mins walk from the gondola
Posted 2 Feb 2019 on HotelsKap House is a good basic hotel close to the slopes on the Main Street - the rooms were cleaned everyday and fresh towels provided. The breakfast is an additional +7BGN per person per day, very convenient but you could find better value and quality outside. The spa facilities are ok, the changing rooms are very basic and the pool/jacuzzi area smelt like oil from the kitchens most days which was a bit off putting, sauna was all fine. The ski equipment store/dry room near the reception was very useful.
Comment from Hotel Management
5 Feb 2019 by Елена Джолева, Hotel Management
Dear Francesca,
thank you for this review, it is important for us, to become a better hotel for our guests.
Best Regards.
by A verified traveler
more than avarge, good value for money
Posted 14 Jan 2019 on Hotelsnice spa, ok service, breakfest was a little weak no coffee, great location, beds werent that comfy, weak wifi
Comment from Hotel Management
14 Jan 2019 by Elena Djoleva, Hotel Management
Dear Daniel, thank you for this review is important for us. We are small family hotel, the breakfast is on a buffet and we have almost everything, coffee, tea milk too all the time. About the beds comfort is depence to different people.
by A verified traveler
Very nice service. Helping in the stairs.
Posted 29 Sep 2018 on HotelsComment from Hotel Management
2 Oct 2018 by Елена Джолева, Hotel Management
Thank you
