Ratings based on 36 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
Outside pool water very cold and flies floating on surface.
Inside pool smells of people sweat, the bottom of thr pool has dirt/dust residue and no smell of chlorine to indicate if the pool is regularly disinfected or topped up.
Sauna is good when working.
Breakfast is good, pastries could be fresher rather then packets products.
The hotels was very noisy witg kids playing outside till very late in the evening (23:30) with out of control behaviour.
by A verified traveler
Posted 25 Jul 2024
Go to Bansko, just don't pick this hotel. We visited from USA this summer for few days.
It few positives: good outside appeal, a scout camp for the kids if you stay a full week, outdoor and indoor pool, breakfast with good variety of fresh fruits and veggies as well as traditional bulgarian options.
That being said there is way too many negatives.
Service is poor. They are not interested in resolving any concerns or issues their clients have. Our room had a bad smell from the drain in the bathroom. They told me that they need few hours to decide if they will address the problem. They must have desided not to, becausue they never did. The rest of the staff were also unfriendly and would refuse assistance on any requests.
If you are booking online they will give you a poorer quality room smaller with no view. I booked online while my friend called over the phone for the same room. The irony is that they charge online more, but give you worse quality.
NO AC in the rooms!!! No hair conditioner and none provided when we asked. They told us to buy some from their store.
The pool looks good on pictures but it is much smaller than you would expect and it is very cold. No lifeguard.
You can have much better experience if you book a small family owned hotel in the center of the city. We only decided on this hotel because of the pool but I regret it.
by A verified traveler
Posted 28 May 2023 on Hotels
Poor breakfast. Good room facilities exept the small shower. The outside facilities were closed with no prior indication.
by A verified traveler
Posted 23 May 2023 on Hotels
by A verified traveler
Posted 8 Apr 2023 on Hotels
by A verified traveler
Posted 21 Feb 2023 on Hotels
by A verified traveler
Pleasant
Posted 1 Aug 2022 on HotelsClean, confortable, good breakfast, nice outdoor pool. Inside pool and spa area not very atractive.
by A verified traveler
Great Stay
Posted 18 Feb 2022 on HotelsApartment was big and comfortable. Nice shower too. Wifi in room was good. Pool was one of the best indoor hotel pools as long and had jacuzzi jets. We had a late checkout and we’re only charged £4/hour which was very reasonable. Only downside was the buffet breakfast could have been warmer on some days
by A verified traveler
Posted 20 Nov 2021 on Hotels
by A verified traveler
Posted 31 Oct 2021 on Hotels
We stayed at end of october and in the room they didnt have central heating! We went to the swimming pool and after this we didnt have where to dry our clothes. And in the swimming pool we found full of hair from woman in the water(((
By the way hotel has good territory and normal food. Its ok for one night-two nights.
