Ratings based on 35 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Very good experience
Posted 14 Jul 2024 on HotelsWe had a very pleasant and comfortable stay. Our 2- bedroom apartment was clean and spacious, the kitchen had sufficient amount of utensils and plates. We brought our own coffee machine, if we had not, there would not be a way for us to make our own coffee (we prefer it first thing in the morning, before dressing to go for breakfast to the restaurant).
We appreciated that there was a kitchen towel and a feet towel (something that is missing in many other Bulgarian rental units), as well as bath robes and slippers for everyone. The beds were a bit hard for us but there was a variety of pillows which was good. Excellent wifi signal and a wide variety of TV programs. All in all, great apartment.
We had breakfast included, some of the other guests of the hotel had also dinner included. We preferred to not include the dinner but ended up eating in the restaurant's hotel all 3 evenings and it seemed to us that we would have had a greater variety of food to choose from if we had the dinner included. At least we could see that there was a big variety of deserts in the all-you-can-eat dinner option compared to our 3 possible desserts to order. The service at the restaurant could have been better. In 2 of our 3 meals my meal arrived with a great delay -after the rest of the family had finished theirs.
by A verified traveler
Posted 4 Jul 2024
by A verified traveler
Posted 28 Feb 2024
It was a brilliant place for our anniversary trip, the staff were friendly, the apartment was clean and the breakfast in morning was lovely. (Scramble eggs were heavenly). My only note would be that the apartment wasn’t really soundproof as we could hear our neighbours both above and next to us walking around and talking quite loudly. We’re heavy sleepers so it’s wasn’t a problem for us, but it’s not quite ‘soundproof’ as the listing says. That’s the only fault in the whole experience. Besides that it was great!
Comment from Hotel Management
28 Feb 2024 by Maria Todeva, Hotel Management
Dear Yiana,Thank you for being our guests and for your feedback.We are happy to know that you enjoyed your stay with us.It will be our pleasure to welcome you again in Grand Royale Apart Hotel and Spa.Kind regards,Maria Todevareservations department
by A verified traveler from Saddle Brook
Posted 7 Oct 2023
Everything was great. Would def go there again!
Comment from Hotel Management
8 Oct 2023 by Zdravka Hadjieva, Hotel Management
Dear Vesna,Thank you for taking the time to post your feedback about Grand Royale Apart Hotel & SPA Bansko! We hope to welcome you back in the future. Kind regards, Zdravka HadzhievaSales and marketing department
by A verified traveler
Posted 7 Sep 2023
The hotel is very clean and quiet . Location is okay and staff is very helpful and friendly! The one bedroom apartment is super spacious and in a nice layout. It’s perfect for a family stay with kids . Few things that can be improved are that the ventilation and air flow in the lobby, rooms and common areas very low and definitely needs more air . Also breakfast should be more diverse and not same options every day. But overall the hotel is Very Good . Will probably come back next time we visit Bansko.
Comment from Hotel Management
7 Sep 2023 by Zdravka Hadjieva, Hotel Management
Dear guest,Thank you for being our guest and for taking the time to share your opinion. We are more than delighted to understand that you are satisfied with apartment and our staffs behavior. Your remarks are transferred to the departments involved, as we believe by considering every single guest's opinion, we will be able to upgrade and refine our services and products. Thank you once again for being our guest. We are looking forward to warmly welcoming you back.Best regards,Zdravka HadzhievaSales and marketing department
by A verified traveler from Martinsburg
Posted 19 Jul 2023
Nice hotel with swimming pool, close to ski lift area
by A verified traveler
Posted 7 Feb 2023 on Hotels
Comment from Hotel Management
17 Mar 2023 by Mariya Zahova , Hotel Management
Dear Mr./Mrs. Dragosh Muhlbaum , Thank you for being our valued guest and taking time to rate us. We are pleased to read that you have enjoyed your stay and we hope to welcome you back in the future.Kind regards, Mariya Zahova Front Office Manager
by A verified traveler
Posted 3 Nov 2022
Everything was excellent and very clean.
by A verified traveler
Posted 5 May 2022 on Hotels
by A verified traveler
Posted 9 Mar 2022 on Hotels
