Ratings based on 23 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2022 on Hotels
Very helpful staff, big rooms, approx. 50m2 and very comfortable with kitchen and everything else.
Qu
by A verified traveler
Very happy we stayed!
Posted 11 Feb 2020 on HotelsGood solid hotel. Breakfast was a good range. The spa and pool was really great, especially after a day on the slopes. Transfer to and from the gondola was useful, although the location was pretty perfect anyway.
by A verified traveler
Solo Ski Trip
Posted 11 Feb 2020 on HotelsStayed for 4 nights, it was a clean room close to the ski lifts and the nightlife. The staff were super friendly and helpful, though the room was adequate even if it was a little dated.
by A verified traveler
Posted 9 Dec 2019 on Ebookers
We were booked into the lodge which is on a nice little side road but got "upgraded" to the Lux Elegant. I'd have preferred the Lodge as parking is a little easier and you don't need to walk up the mud road to the hotel after a night out!
That said, the Lux is in a good location for the ski gondola.
Parking not so good. Parking is a free for all on muddy, wet area.
Breakfast was included and was a nice surprise. Good selection of sausages, eggs, bacon and a good spread of cold meats and cheeses.
It was a was a surprise because we paid only £33 for a double room for a night including breakfast so I was just expecting a couple of croissants. Well done.
Overall a decent hotel and location.
by A verified traveler
Posted 11 Mar 2019
Apartments large and comfortable.
Spa with Pool, Sauna and Whirlpool.
Good breakfast.
by A verified traveler
Will be back!
Posted 25 Feb 2019 on HotelsWe had a fabulous time in Bansko, and the hotel was perfect, great location, plenty of room, and Sophie the manager was outstanding.
by A verified traveler
Posted 23 Feb 2019
Hotel was fine, quite basic but generally clean. Staff were polite and always keen to help. Spa was great and the 2 hour treatment we had was fantastic.
The room was ok but lacked certain items - so although there was a small kitchen area there were no pans to cook with, very limited cutlery, an odd assortment of china and no cups. We had to ask for a kettle but this was provided so I assume if we had needed to we could have asked for other items too.
Breakfast buffet was plentiful, and always a selection of items to choose from even if to our tastes there was a slightly unusual mixture of items at times.
We were only 10 minutes away from the gondola and there was a free minibus provided to and from the gondola which was great when everyone had skis.
Staff were happy to organise a taxi to neighbouring Banya for the thermal spa.
For the price we paid this was a good hotel.
by A verified traveler
Posted 13 Aug 2018 on Hotels
Recommended
for Getaway With Friendsby A verified traveler
Posted 8 Mar 2018 on Hotels
close to lift and good spa. Very bad wifi speeds.
Recommended
for Getaway With Friendsby A verified traveler
Posted 5 Mar 2018 on Hotels
