Ratings based on 126 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024 on Hotels
The staff was great! The amenities were great! I own a maintenance company so it is an area they need to take a look at. Our Spa tub filled VERY slowly and drained even slower. The skylight about the toilet leaked during the rain in room 26. None of these issues would prevent me from going again and I would have stayed longer if I could. However, I have bad pollen allergies and something was bothering me since it is 300 years old and has no A/C I had to leave. LOVED our Stay!
by A verified traveler from Guatemala
Posted 25 Jul 2024
.
Comment from Hotel Management
1 Aug 2024 by Departamento de comunicación y Marketing de Samari, Hotel Management
Estimado Luis,Gracias por su visita, esperamos tener el honor de poderlos servir nuevamente.Saludos
by A verified traveler
Posted 5 Jun 2024
Amazing hotel! Spa area was great, room m was amazing, service was excellent, property was beautiful!
Comment from Hotel Management
5 Jun 2024 by Samari Spa Redorh , Hotel Management
Dear William,Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience at Samari Spa Resort. It's great to know you enjoyed our spa area, found the room amazing, and appreciated our excellent service. We're also delighted that you found our property beautiful. We look forward to welcoming you back for another exceptional stay.Best regards,
by A verified traveler from joplin
Posted 23 May 2024
Great location. Serene and beautiful. Amazing food and grounds. Staff are very professional, kind and willing to go the extra mile to make you comfortable. Enjoyed wonderful evenings by the fire. Comfortable beds, showers and private location
Comment from Hotel Management
23 May 2024 by Departamento de Marketing y Comunicación, Hotel Management
Dear Alvaro,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our serene and beautiful location, amazing food, and well-maintained grounds. Our team takes great pride in providing professional and attentive service, and we're glad they could make your stay comfortable. It's great to know you appreciated the cozy evenings by the fire, as well as our comfortable beds, showers, and the private setting. We hope to welcome you back soon!Best regards,
by A verified traveler from Austin
Posted 27 Dec 2023
Overall l, was a good stay at the property for my family and I. Some of the pros include the beautiful grounds, the pool and the awesome staff for breakfast and dinner! A few of the cons are that in our room the bathroom area was overrun with ants. The bed wasn’t all that comfy either, and on additional “nit” is that the front desk only allowed for two towels for our room…which was super inconvenient traveling with my spouse and 3 kids. I’m a consultant and have lived in hotels for a good chunk of my career and never experienced this anywhere else (from low tier holiday Inn’s to classier establishments like JW Marriot and Ritz. These small little things can make or break a trip so I hope someone in management reads this and updates their policies accordingly. On that note, even though we weren’t allowed extra towels the front desk staff was kind enough to find an extra rollaway bed for my oldest to sleep in
Comment from Hotel Management
4 Feb 2024 by Dorian Samari, Hotel Management
Dear Raymond and family, On behalf of all the Samari Spa Resort family, we'd like to thank you very much not only for choosing us for your first time, and also for such a nice review!Your opinion is very important not only for us, but also for other fellow travelers. Nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! Precisely, we've well taken note of all your remarks regarding the cons you experienced during your stay and let me sincerely apologize on behalf of all our team as our main goal that drives us on a daily basis is precisely to fulfill all our fellow guest's expectations.Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant and relaxing Spa as you rightly mentioned.Thanks again a lot for recommending the Samari Spa Resort and our services. Thanks to your comment, we're able to improve again and again to shoot for total excellence.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort
by A verified traveler
Posted 25 Dec 2023 on Hotels
Comment from Hotel Management
4 Feb 2024 by Dorian Samari, Hotel Management
Dear guest, On behalf of all the Samari Spa Resort family, we'd like to thank you very much not only for choosing us for your first time, and also for your 10/10 rating on Expedia...we're blessed!Your opinion is very important not only for us, but also for other fellow travelers. Nothing else can makes us happier to hear that our guests have had an excellent stay with us! We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort
by A verified traveler
Posted 12 Aug 2023
Samari is a wonderful place to stay! Unique, historical buildings, pretty gardens, with excellent staff, food and spa. Everyone was so helping in making our time in Banos special and Dora in reception is the best! They also have a peacock on the property.
Comment from Hotel Management
8 Oct 2023 by Dorian Samari, Hotel Management
Dear guests, On behalf of all the Samari Spa Resort family , we'd like to you very much for choosing us for your first time, and also for such a great review and for your compliments...we're very thankful!Your opinion is very important for us and nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! Indeed, all our services and amenities are made for enjoying to the fullest both a resting and memorable stay. Including our gourmet restaurant and relaxing Spa as you rightly mentioned.We look forward to welcoming you again soon and with great pleasure. Take care!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort
by A verified traveler
Posted 11 Aug 2023 on Hotels
Comment from Hotel Management
8 Oct 2023 by Dorian Samari, Hotel Management
Dear Mark, We'd like to thank you very much for choosing us and also for your positive rating!We look forward to welcoming you again soon and with great pleasure. Take care!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort
by A verified traveler
Posted 6 Jul 2023
The rooms smelled awful and the restaurant customer service ruined our night. I checked out before my reservation ended to escape the smell even though I didn’t receive a refund for the remaining days of our suite. Stay away from this hotel, I would not recommend. They tried to give us two old rooms that smelled terrible before they showed us the newer room which still smelled, just not as much. We stopped at the restaurant for a quick snack and drink before needing to board our scheduled Chiva bus. After 35 minutes of waiting for our drinks we had to tell them we can’t wait for our drinks anymore and we paid for our food and left. 15 minutes later the waiter chased us down in the streets where we were waiting for our bus and argued with us saying that we have to come back and drink the drinks they still continued to make after we paid and left and that they charged us for them without our authorization.
by A verified traveler
Posted 12 Jun 2023
Beautiful and peaceful place. Exactly what we need to relax.
The personnel was the best.
The food is good, the “empanadas de viento” is something I recommend everyone to try.
Comment from Hotel Management
29 Jun 2023 by Dorian Samari, Hotel Management
Dear guests, Thank you so much for choosing us for your first time as part of your trip to Ecuador, as well as for recommending us and for such a great review with your compliments...we're blessed!Your opinion is very important for us and nothing else can makes us happier to hear that our guests have had an excellent stay with memorable moments with us! We strive to provide our lovely guests with an amazing experience on a daily basis.We're very happy to hear you loved our homemade empanadas de viento we freshly prepare everyday.We look forward to welcoming you again soon and with great pleasure!Sincerely, Dorian ROQUEDirector of Communication & Marketing of Samari Spa Resort
