Ratings based on 377 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Great location
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Your VCI Team, Hotel Management
Hi Amy,Thanks for the review! Come again soon!
by A verified traveler
Posted 16 Sep 2024
I really enjoyed my stay here. This was my first time coming out to North Carolina for the Land of Oz park and the convenience of this location can’t be beat. The rooms come with more than just a bed and a shower; there was a tiny living room area with a couch and coffee table and a kitchen with fridge, stove and cooking equipment. My only reservations were the bed pillows were a tad uncomfortable, the dishwasher didn’t entirely clean a couple of the dishes I used and I had some issues with the shower but from what I heard (and I might be misremembering now) it’s in the middle of a property owner transfer and will be undergoing a remodel soon. Hopefully they keep the layout of the rooms because I really enjoyed having a studio apartment for a hotel room. Not sure if I’ll make it back out there immediately next year as I came from California but when I do come back, if it’s open, I’ll definitely look into staying again.
by A verified traveler
Posted 16 Sep 2024
No air conditioning..no one at the front desk to help with problems
by A verified traveler from West Simsbury
Posted 14 Sep 2024
Warning not at all What is described the property was two-story with a curvy narrow staircase to the bedroom totally inappropriate not to have disclosed this for a 70 year-old woman who couldn’t walk upstairs couldn’t sleep downstairs because the couch was at least 50 years old and disgusting to even look at Carpet gross Front desk closed at 5 although write up said 10pm No ac. Did have nice towels
Comment from Hotel Management
15 Sep 2024 by Your VCI Team, Hotel Management
Hi Carole,Thanks for the review and feedback. The resort staff does try every way possible to address issues for guests if they are made aware during your stay.
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Your VCI Team, Hotel Management
Hi Hendricks,Thanks for the review and allowing us to host you. We appreciate the feedback. We are delighted that you enjoyed your stay. Come back to see us soon!
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by The Rental Team, Hotel Management
Hi Wilson,Thanks for the review! Come again soon!
by A verified traveler
Slow learners are we-
Posted 17 Aug 2024 on HotelsThe overall condition of the property and room was substandard. The windows/door glass were smoked and locked off due to repairs-was obvious it had been like that for awhile based on the condition of the posted sign. Carpets needed cleaned and stretched and wires for TV's needed to be routed/covered. The beds were hard and mattresses appeared to be old. It was dark and wallpaper was peeling from the walls. The place needs a major remodel but it has needed that for years. We have stayed here before but won't make that mistake again. Travel a few miles to find something nicer as this would not be a yes for us again at any price-
Comment from Hotel Management
18 Aug 2024 by The Rental Team, Hotel Management
Hi Steven,Thank you for the feedback. We appreciate the feedback, and we have addressed the concerns you brought to our attention with the Resort Manager.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by cvc, Hotel Management
Thanks for the all 10's review, Ronald! We hope to host you again in the future. Thanks.
by A verified traveler
Posted 29 Jul 2024
No Air conditioning and it was hot at night. The carpet looks original and is worn out. No Elevator so we had to lug out suitcases upstairs - said they did not have room on the levels that you could walk in. They have a kitchen but no coffee in the room or condiments. We had to call and request a hair dryer which they brought up to us. When we checked out, they said that the property was sold and would be renovated -- I would wait for the renovation before going there again.
Comment from Hotel Management
29 Jul 2024 by The Rental Team, Hotel Management
Hi Cynthia,Thank you for the review and for allowing us to host you! Please accept our sincere apologies for the inconvenience during your stay. The reason there is no A/C is because the temperatures usually stay in the 70's. Unfortunately, we experienced a heatwave during your stay. We appreciate the feedback about the carpeting and will be sure to bring this to the attention of the front desk.
